Client Operations Analyst

7 months ago

Brisbane, Australia Iress Limited Full time

See yourself being part of a large, transformational change? This could be the role for you

At Iress, we make things happen

We believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. More than 10,000 businesses and 500,000 people use our software, from the world’s most iconic financial services brands to advice firms of all sizes, banks, insurers, investment managers, traders and brokers. Iress is one of Australia’s largest technology companies and employs more than 2,000 people across Australia, The United Kingdom, Africa, Canada, France, New Zealand and Asia.

Build your career at Iress

We provide an automated superannuation administration service to the superannuation industry. The Iress superannuation administration platform is an integrated and automated solution leveraging software to maximise automation and reduce manual handling.

As a Client Operations Analyst you will report to a Team Leader/Senior Client Operations Analyst and will be responsible for monitoring automated processes as well as analysing, investigating and resolving any exceptions from these processes. While the administration service is automated some data entry is also required.

You will also be encouraged to identify opportunities for improvements. You will also assist in implementing improvements across both the technical platform and operating model.

We focus on quality and client satisfaction and this role is critical to ensure this occurs.

Some of the awesome things you’ll be involved with:
- Provision of superannuation services via Iress’ automated administration platform in accordance with Iress’ operating model.- Understand, monitor, maintain and analyse the superannuation service and outcomes to ensure the services are delivered in line with Iress’ quality control procedures and protocols.- Understand, monitor and maintain the automated service to ensure legislative compliance is maintained.-
- Analyse financial transactions and validate account updates.- Provide assessment of service performance and assist in the compilation of regular reports on the status and adherence to relevant service level agreements both internally and for relevant clients.- Investigate and provide assessment of any incident, breach or complaint to ensure the relevant information is updated in accordance with Iress’ policy and procedures.- Assist with identification and design of improvements to the automated superannuation administration service across both the technical platform and operating model.- Assist and support implementing technical enhancements as well as improvements to the operating model and business processes.- Assist the Iress technology teams in defining and developing new and improved processes for implementation in the administration platform.- Assist the Iress technology teams to define and develop solutions to address regulatory requirements.- Establish and execute quality assurance processes and analyse results to confirm adherence to business and legislative requirements.- Support Senior Operations Analyst in managing the relationships and services with clients.- Actively manage a professional relationship with clients at all levels, including their call centres.

What you will bring:
- Previous experience as an Operations Analyst (or similar role) within the Superannuation industry or Financial Planning industry.- Formal superannuation qualifications (or the undertaking to complete RG-146 within 12 months of appointment).- Practical experience with superannuation technology systems. Experience with Acurity and Open Text products will be highly regarded.- A general understanding of the software development life cycle (SDLC).- Demonstrate genuine customer services skills.- Knowledge of the majority of processes associated with superannuation administration.- Demonstrate a willingness and potential to learn and a proven ability to accurately follow procedures.- Demonstrate a willingness to identify areas of improvement and bring this to the attention of management.

Why work with us?8 additional paid days per year to extend your weekends- Hybrid working- Generous cash bonus for every successful referral- Starting school leave - 8.5 days of leave to assist your children with the transition to school- Up to 26 weeks’ paid parental leave for primary carers (up to 4 weeks for secondary carers), and the ability to work part-time when returning to work- 3 days’ paid leave per year to participate in charity initiatives- Discounted health insurance premiums- Access to learning and development programs through Udemy
- Iress is committed to fostering a welcoming and inclusive culture. We strongly believe that diversity is what makes our teams and our products succeed. Our people have different experiences, skills, perspectives and beliefs and everyone’s uniqueness is valued and

  • Client Operations Analyst

    7 months ago

    Brisbane, Australia Iress Full time

    Client Operations Analyst - Superannuation **See yourself being part of a large, transformational change? This could be the role for you!** **At Iress, we make things happen** We believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the...

  • Client Delivery Analyst

    7 months ago

    Brisbane, Australia QIC Limited Full time

    **About The Role**: The Client Delivery Analyst provides support to all Client Delivery activities undertaken by the Client Solutions and Capital (CSC) group across QIC's global client base, with a primary focus on regular client deliverables across QIC asset classes including State Investments, Liquid market Group, infrastructure, real estate and private...

  • Client Analyst

    8 months ago

    Brisbane, Australia QIC Limited Full time

    **About the role**: Curious? As Client Support Analyst you will: - Drive QIC’s Client Engagement Framework in collaboration with the Managing Director and Client Directors with the objective to set strategy for each client, define the action plan and monitor activities, and report on insights and outcomes. - Track, capture, monitor and maintain accurate...

  • Client Delivery Analyst

    7 months ago

    Brisbane, Australia QIC Limited Full time

    **About the role** We currently have a vacancy for a Client Delivery Analyst in our Client Delivery team in Brisbane for an initial contract period of 12 months. The role is key in supporting the provision of high-quality information to clients and consultants globally, including the preparation and delivery of client materials, reports, data and...

  • Credit Analyst

    4 months ago

    Brisbane, Australia Commonwealth Bank of Australia Full time

    Credit Analyst - Client Acquisition **Credit Analyst - Client Acquisition** - **You are passionate about helping customers.**: - **We value your professional development.**: - **Together, we can help drive exceptional outcomes for our customers.**: - **Brisbane based.** **See yourself in our team.** Our Business Banking serves over 10,000 medium to...

  • Credit Analyst

    4 months ago

    Brisbane, Australia Commonwealth Bank Full time

    **Credit Analyst - Client Acquisition**: - **You are passionate about helping customers.** - **We value your professional development.** - **Together, we can help drive exceptional outcomes for our customers.** - **Brisbane based.** **See yourself in our team.** Our Business Banking serves over 10,000 medium to large Australian businesses with turnovers...

  • Client Solutions Analyst

    6 months ago

    Brisbane, Australia Powerlink Full time

    **At Powerlink, every possibility starts with you**: We believe life’s about possibilities. And so is the future. That’s why we need you. We’re working at the heart of Queensland’s energy transformation. Now more than ever, we need people who want to help us deliver a world-class energy future and ensure we continue to navigate through this once in...

  • Finance & Operations Analyst

    4 months ago

    Brisbane, Australia Barings LLC Full time

    Finance & Operations Analyst At Barings, we are as invested in our associates as we are in our clients. We recognize those who work diligently for us and reward them for personal and professional integrity, communication skills, distinct competencies and expertise in specific strategies, ability to collaborate as a team member and true dedication to the...

  • Finance & Operations Analyst

    4 months ago

    Brisbane, Australia Barings LLC Full time

    Finance & Operations Analyst At Barings, we are as invested in our associates as we are in our clients. We recognize those who work diligently for us and reward them for personal and professional integrity, communication skills, distinct competencies and expertise in specific strategies, ability to collaborate as a team member and true dedication to the...

  • Operations Analyst

    4 months ago

    Brisbane, Australia Queensland University of Technology Full time

    $89,120 to $96,497 - Ongoing, full-time - Kelvin Grove (hybrid option available) - **Reference number: 24421a**: - **Term**: Ongoing, full-time basis, Kelvin Grove campus - **Remuneration**: $105,466 to $114,196 pa. (HEW6) (inclusive of $89,120 to $96,497 pa, 17% superannuation, and leave loading) - **Location**: Kelvin Grove (hybrid option available) -...

  • Service Operations Analyst

    7 months ago

    Brisbane, Australia The Star Entertainment Group Full time

    At The Star Entertainment Group, we aim to be Australia’s leading integrated resort company. Our mission is to create fun and memorable experiences for the millions of guests we welcome each year at our trusted destinations. Our properties across Sydney, Brisbane, and the Gold Coast are world-class with many award-winning hotels, restaurants, bars, and...

  • Security Operations Analyst

    2 days ago

    Brisbane, Australia Technology People Australia Full time

    **About our client**: Our client is one of Australia's largest organisations that turns ideas into reality. They provide a thriving environment for their employees to develop, learn, and grow. **About the Position**: We are seeking an enthusiastic and motivated team player who is willing to support the organisation to achieve business goals by responding to...

  • Analyst

    2 days ago

    Brisbane, Australia Commonwealth Bank of Australia Full time

    Analyst - **You are ambitious**: - **We value career progression**: - **Based in our Toowoomba Business Centre** **See yourself on our team.** Our Regional and Agribusiness banking team (RAB) are passionately committed to supporting businesses across Australia and helping to build and enhance the financial well-being of our regional communities. With...

  • Analyst

    7 months ago

    Brisbane, Australia Children, Youth Justice and Multicultural Affairs Full time

    **The Analyst key responsibilities are**: - Produce regional performance reports utilising diverse data sources including ICMS, BIS and external sources to assist senior management identify regional trends and issues and to guide service delivery planning. - Provide advice, support and guidance to regional staff in relation to good practice, systems...

  • Phantomworks - Operations Analyst - Air

    6 months ago

    Brisbane, Australia Boeing RIV Site Full time

    Boeing PhantomWorks Global is seeking an experienced Fast Jet Aircrew or Air Battle Manager to join the Concepts and Analysis team in Brisbane as an Operations Analyst (OA). The Concepts and Analysis team has been providing decision support services to the Australian Defence Force, other government agencies and US Boeing Defence and Space for more than...

  • Financial Analyst

    6 months ago

    Brisbane, Australia Osborne Richardson Australia Full time

    **Salary**: $50-60 per hour **Location**: QLD - Brisbane **Ref**: Financial Analyst **Description**: Are you a skilled Financial Analyst looking for an exciting opportunity to contribute to the enhancement of Brisbane's green spaces? Look no further! We're seeking a dedicated and dynamic individual to join our client in Council's Parks Branch as a...

  • Property Analyst

    1 month ago

    Brisbane, Australia Commonwealth Bank of Australia Full time

    Property Analyst **Analyst, Property Finance** **You are ambitious** **We value career progression** **Together we can help drive sustainable business growth for our clients** **See yourself in our team** We are team within Commercial Banking that is focussed on meeting the needs of a range of Property Investment and/or Property Development...

  • Analyst

    4 days ago

    Brisbane, Australia QIC Limited Full time

    **The opportunity** We have an exciting permanent opportunity for an Analyst to join QIC’s Private Capital team in our Brisbane CBD Head Office. With offices in Australia, the US and Europe, the Private Capital team is responsible for investing a global portfolio of Private Equity and Venture Capital investments where activities include the continuous...

  • Private Bank Analyst

    4 months ago

    Brisbane, Australia Commonwealth Bank of Australia Full time

    Private Bank Analyst **Credit Analyst - Brisbane, Perth or Adelaide** **Commonwealth Private** strives to provide outstanding personal service and trusted advice to high net worth and ultra-high net worth individuals who have the intention to invest or borrow at least AU$2.5million. Quite simply, our breadth of experience means that we can offer clients a...

  • Data Analyst

    2 days ago

    Brisbane, Australia Ventia Pty Limited Full time

    **About the Contract** Ventia’s Rig & Well Services is Australia’s largest provider of onshore drilling and well servicing. We specialise in rig operations across Australia’s oil, gas, and mining industries. We support these services with engineering and workshop facilities, mechanical services, aviation, training, camp management, logistics and...