Service Desk Team Leader

3 hours ago

Mount Waverley, Australia I-MED Full time

I-MED Radiology Network is Australia and New Zealand's largest diagnostic imaging network, offering medical imaging and radiology services including x-ray, PET, CT, MRI, Nuclear Medicine, Ultrasound, Mammography and interventional procedures.

At I-MED Radiology Network there is a strong belief that we can be the most respected and trusted medical imaging specialists in the world. That's our vision, underpinned by our purpose - to help save lives and reduce uncertainty. We strive to be the provider of choice, providing answers to health questions and delivering high quality care and service to our patients and referrers, every time.

**Job Purpose**

We are looking for a Service Desk Team Lead who cares about our team's purpose and our responsibility to our patients in leading a team of 15 Level 1 and Level 2 IT support staff. This role must ensure high-quality IT support for internal and external customers and drives team performance and service excellence. This role also ensures we take our consequential role seriously, but also fosters strong camaraderie in the team.

**What you'll be doing**:

- Align IT support services with I-MED's strategy, collaborate with stakeholders and build a talent pipeline for the team in a fast-paced environment.
- Plan staffing, manage rosters, oversee after-hours support and contribute to team training and development.
- Prioritise and resolve incidents ensure compliance with security standards and maintain documentation.
- Foster strong relationships across the business, ensure personal development plans for the team and promote I-MED values.
- Ensure adherence to clinical standards, compliance with regulations and contribute to training.
- Lead by example, promote continuous learning and support IT staff development.

**What we're looking for**:

- Proven experience in managing a highly available IT support team.
- Purpose driven leader, with exceptional communication and problem-solving skills.
- Knowledge of IT systems, security protocols and service delivery best practices.
- Experience with user access management, security protocols and ITIL-based service delivery.
- Strong knowledge of compliance and privacy standards, including handling PHI and PII.

**What we can offer you**:

- Competitive salary and benefits package
- Ongoing professional development and training opportunities
- Collaborative and supportive work environment
- Opportunity to be part of a leading healthcare IT team that delivers critical support services

At I-MED, we offer a dynamic and supportive work environment where your skills and expertise will be valued. You will have the opportunity to make a meaningful impact in the services we offer to our patients across ANZ while advancing your career.

Equal Opportunity Employer: I-MED is an equal opportunity employer and is committed to diversity and inclusion in the workplace.

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