Service Improvement and Consumer Manager

4 weeks ago

Melbourne, Australia Austin Health Full time

Location: Melbourne | Parkville

Job type: Fixed term - Part time

Organisation: Austin Health

**Salary**: $35 - $45

Occupation: Health and Allied Health

Reference: 2229

- **Fixed term, part-time (32-36 hours over 4-5 days per week) until 30 June 2026**
- **Heidelberg location with hybrid working**
- **Competitive salary plus salary packaging, flexibility, work phone and computer**

Are you passionate about improving the cancer service system, delivering cancer policy, collaborating with world-class cancer clinicians and cancer leaders, achieving excellence in cancer patient experience and outcomes. A rewarding opportunity exists for a strategic, collaborative, and dedicated leader as the **NEMICS Service Improvement and Consumer Manager.**

**About VICS**:
The Victorian Integrated Cancer Services (VICS) are Victoria’s cancer services improvement network. The VICS are funded by the Victorian Department of Health. Together we deliver strategic cancer services improvement aligned with the Victorian Cancer Plan, VICS Implementation Plan, and Optimal Care Pathways.

**About NEMICS**:
NEMICS is funded by the Victorian Department of Health and is one of nine cancer services improvement networks. We deliver strategic cancer services improvement aligned with the Victorian Cancer Plan, VICS Implementation Plan, Optimal Care Pathways, and local priorities. Our team delivers excellence, innovation, collaboration, and initiatives with impact. Our program utilises evidence, data, and co-design to deliver innovative cancer services improvement.

NEMICS is hosted by Austin Health and our members organisations include Austin Health, Eastern Health, Mercy Hospital for Women, and Northern Health. We have a highly engaged, diverse and collaborative workforce that is unified by our purpose, which is to improve cancer patient experience of care and outcomes.

**About the role**:
The NEMICS Service Improvement and Consumer Manager is a senior leadership role within our team, responsible for the implementation of cancer services reform, innovative service improvement projects, practice development of NEMICS staff, workforce professional development grants, and consumer engagement activities across a regional network and its member health services. During 2025, this role will support implementation of the National Lung Cancer Screening program. The role also deputises for the NEMICS Director.

**About you**:
Ideally, you’ll have:

- A tertiary qualification in health with more than three years of experience in cancer services.
- A qualification in health services management, public health, or health policy.
- Demonstrated skills and experience in project management at service, organization and/or statewide level.
- Demonstrated skills and experience in data collection, management, analysis, and reporting.
- Demonstrated excellence in project report writing and/or research publications.
- Demonstrated skills and experience supervising others eg. health professionals, students, consumers and/or volunteers.
- Demonstrated high-level organization skills with the ability to prioritise workload, meet deadlines, and achieve performance targets.
- Demonstrated proficiency with information technology, including Microsoft Office and ability to learn new systems.

Desirable
- Demonstrated experience working across health sectors and boundaries eg. community health, aged care, health services, primary care.
- Demonstrated experience working in a health program directly funded by the Victorian Department of Health or Australian Government.
- Demonstrated experience managing healthcare consumers and/or volunteers.

**Our benefits**

Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including:

- Greater take-home pay through generous salary packaging
- A suite of wellness initiatives designed to support you, including discounts on fitness memberships and health insurance, and a comprehensive wellbeing program
- Mentoring and career development opportunities
- Onsite childcare, easy access via public transport, car parking and end of journey facilities for cyclists

**Work with us**

**Interested in finding out more about this opportunity? Read the **position description** for further details.**

**Application closing date: 18 December 2024

  • Service Improvement and Consumer Manager

    7 months ago

    Melbourne, Australia Austin Health Full time

    Location: Melbourne | Northern Metropolitan Job type: Full time, Part time Organisation: Austin Health **Salary**: Salary not specified Occupation: Administration/Secretarial, Human Resources, Legal, Occupational Health and Safety Reference: 50772 - **Fixed term, part-time or full-time (4-5 days per week) for two years**: - ** Heidelberg location with...

  • Product Manager

    3 hours ago

    Melbourne, Australia Afterpay Full time

    Company Description Join a movement in which everyone can win. We started a movement in which everyone can win - shoppers, retailers, society and every person on our team. To play fair, trust people and reward them for doing the right thing. We see and feel the impact of our work as more and more people gain financial freedom and retailers grow across the...

  • Consumer Liaison Manager

    4 days ago

    Melbourne, Australia The Royal Melbourne Hospital Full time

    -Location: Melbourne | Northern Metropolitan Job type: Full time Organisation: The Royal Melbourne Hospital Salary: Salary not specified Occupation: Administration/Secretarial, Health and Allied Health, Research, Family Violence Workers, Medical, Nursing Reference: 67265 **Consumer Liaison Manager** - Join our friendly Community Engagement and Patient...

  • Consumer Consultant

    3 days ago

    Melbourne, Australia Forensicare Full time

    Location: Melbourne Job type: Part time Organisation: Forensicare **Salary**: Salary not specified Occupation: Health and Allied Health Reference: 15824 - Part time permanent position - A culture where people care **Job location** Forensicare is the statutory agency responsible for the provision of adult forensic mental health services across...

  • Consumer Liaison

    7 months ago

    Melbourne, Australia The Royal Women's Hospital Full time

    Location: Melbourne | Northern Metropolitan Job type: Not provided Organisation: The Royal Women's Hospital **Salary**: Salary not specified Occupation: Administration/Secretarial, Communications, Marketing and Media, Facilities Management, Finance, Health and Allied Health, Human Resources, IT and Telecommunications, Information Management, Medical,...

  • Improvement Advisor

    4 days ago

    Melbourne, Australia Austin Health Full time

    Location: Melbourne | Northern Metropolitan Job type: Part time Organisation: Austin Health **Salary**: Salary not specified Occupation: Administration/Secretarial Reference: 46245 Austin Health is the major provider of tertiary health services, health professional education and research across 3 campuses in the northeast of Melbourne and state-wide....

  • Consumer Strategy

    6 months ago

    Melbourne, Australia Uber Full time

    **#GreatMindsDon'tThinkAlike **At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organisation with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts! **About The Team...

  • Consumer Strategy and Operations Manager

    3 months ago

    Melbourne, Australia Uber Full time

    **#Greatmindsdontthinkalike**: At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts. **About The...

  • Service Improvement Coordinator

    18 hours ago

    Melbourne, Australia Alfred Health Full time

    **Alfred Health** Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services. - **Ongoing Appointment**: - ** Full - Time 80 Hours Per Fortnight**: - **...

  • Consumer Consultant

    18 hours ago

    Melbourne, Australia Austin Health Full time

    Location: Melbourne | Northern Metropolitan Job type: Part time Organisation: Austin Health **Salary**: Salary not specified Occupation: Community Services, Health and Allied Health, Other, Medical, Nursing, Aged Care Reference: 46406 - **Permanent part time (19 hours/week) role**: - ** Austin Health Heidelberg location**: - ** Base salary + salary...

  • Trades & Consumer Sales - Home Improvement

    7 months ago

    Melbourne Eastern Suburbs, Australia Frontline Recruitment Full time

    **Full Time Sales** **Ferntree Gully** **Home Improvement & Trades Sales** An exciting opportunity awaits for a Retail Showroom Consultant position at an Australian-owned retailer, renowned for their quality building and renovation solutions. In store, their expert staff offer DIY options to consumers as well as trade sales to the building industry. Their...

  • Head of Consumer Cards

    4 months ago

    Melbourne, Australia ANZ Banking Group Full time

    **Req ID**: 76949 **Department**: AR Credit Cards & Personal Lending Product Managem **Division**: Australia Retail **Location**: Melbourne About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role The Head of Consumer...

  • Consumer Relations Coordinator

    7 months ago

    Melbourne, Australia Monash Health Full time

    Location: Melbourne | Eastern Metropolitan Job type: Full time Organisation: Monash Health **Salary**: Salary not specified Occupation: Administration/Secretarial, Communications, Marketing and Media, Finance, Health and Allied Health, Human Resources, Information Management, Procurement Reference: 65673 **Embark on a rewarding career and be part of a...

  • Consumer Partner Lead

    3 days ago

    Melbourne, Australia Austin Health Full time

    Location: Melbourne | Northern Metropolitan Job type: Part time Organisation: Austin Health **Salary**: Salary not specified Occupation: Human Resources Reference: 46427 - **Permanent, part time (24 hours/wk) role**: - ** Austin Hospital Heidelberg location with hybrid working**: - ** Base salary + salary packaging + super + 5 weeks annual...

  • Lgbtiqa+ Consumer Consultant

    4 days ago

    Melbourne, Australia The Royal Melbourne Hospital Full time

    -Location: Melbourne | Northern Metropolitan Job type: Part time Organisation: The Royal Melbourne Hospital Salary: Salary not specified Occupation: Medical Reference: 67289 **LGBTIQA+ Consumer Consultant** - ** LGBTIQA+ identified lived experience role**: - ** Royal Melbourne Hospital (RMH), based at Waratah Clinic in Moonee Ponds**: - ** Part time...

  • Consumer and Carer Experience Coordinator

    7 months ago

    Melbourne, Australia Forensicare Full time

    Location: Melbourne Job type: Full time Organisation: Forensicare **Salary**: Salary not specified Occupation: Accounting, Administration/Secretarial, Communications, Marketing and Media, Health and Allied Health, IT and Telecommunications, Medical and Nursing, Occupational Health and Safety, Other, Strategic Management Reference: 16204 - **Newly...

  • Consumer Insights Manager

    7 months ago

    Melbourne, Australia Asahi Beverages Full time

    **Your Impact**: Reporting to the Head of Insights, we are currently seeking an experienced Consumer Insights Manager to join our Carlton & United Breweries (CUB) Consumer Insights team. As a team over the last 12 months, we have helped develop and launch major innovation and core communication including the launch of VX, the first innovation for VB in over...

  • Territory Manager, Consumer

    7 months ago

    Melbourne, Australia Galderma Full time

    With a unique legacy in dermatology as well as decades of cutting-edge innovation, Galderma is the pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that spans the full spectrum of the fast-growing dermatology market through Injectable...

  • General Manager, Consumer Product

    4 months ago

    Melbourne, Australia carsales Full time

    **Company Description** Are you ready to be a big part of something big?** At carsales, we're all about making buying and selling a great experience. For 25 years we’ve been evolving with the new economy to help people choose how they move today and tomorrow. When it comes to your career, we want to provide big opportunities to help you make a big...

  • Manager Consumer Insights

    3 months ago

    Melbourne, Australia nbn™ Full time

    Job Expectations Build your career and Australia’s future. Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements. A fantastic opportunity has presented itself for a...