Customer Experience Officer

3 weeks ago


Windsor, Australia Hawkesbury City Council Full time

**Closing date**: 17/03/2024 11:59 PM AUS Eastern Standard Time**Location**: Windsor NSW**Department**: Customer Experience**Employment type**: Casual- Be passionate. Be progressive. Hawkesbury City Council._
- **
$41.83 p/hr including casual loading + super**:

- ** Available 3 days per week from 8.30am-5pm**:

- ** Join a great team**

Hawkesbury City Council is the largest local government area in metropolitan NSW covering 2,800 square kilometres, incorporating both urban and rural communities. We are committed to working together to deliver outcomes for the community through innovation and best practice.

There are currently two casual Customer Experience Officer positions to be filled.

Reporting to the Customer Experience Coordinator and based in Windsor, these positions are the face of Council and play a critical role in shaping first impressions and delivering a quality customer service experience.

**About You**

You will be a highly motivated individual who has excellent communication and interpersonal skills. You enjoy a fast-paced environment, are results orientated, have high attention to detail and the ability to de-escalate situations. You will be adept at building and maintaining collaborative relationships and will have a demonstrated background in a Customer Service Centre environment.

**Essential Criteria**
- Tertiary qualifications in Business Administration, Customer Service/Experience, Communications or substantial equivalent work experience
- Demonstrated Office Admin experience
- Excellent interpersonal skills dealing with internal and external customers.
- Ability to handle and de-escalate customer complaints effectively and efficiently
- Touch typing data entry experience with high accuracy
- Demonstrated experience cashiering, including end of day reconciliations and EFTPOS transactions
- Proven time management abilities to achieve completion of assigned tasks.
- Demonstrated competence interacting and working with stakeholders at all levels to deliver outcomes

**The Rewards**

There are some great benefits to working with Hawkesbury Council, including:

- A Great working environment
- Health and Wellbeing Program
- Long Service Leave after 5 years
- Training and Development Opportunities
- Employee Reward and Recognition program
- Corporate Rate Gym Membership - Oasis Leisure Centre
- Social Club - Raffles, member draws, Christmas party and other activities
- Employee Assistance Program for employees and their family

**To Apply**

**Applications close Sunday, 17**th** March 2024**

Applicants who do not address the selection criteria may not be considered for this position.

Please note that the canvassing of Councillors in relation to these matters will automatically disqualify the applicant from this process.



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