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Application Support Officer
3 weeks ago
australia melbourne contract negotiable- Initial contract until 3/9/2024 + Potential for extensions
- Melbourne CBD Location + Working from home options
- Government Department
**The Role**:
This Government Department is seeking a Application Support Officer to enable timely resolution of incidents and requests for service.
**The Responsibilities**:
- Monitor and resolve service desk tickets, focusing on level one, some exposure to level two support.
- Provide technical assistance to staff, users and external users of the supported systems.
- Provide support for the use of Oracle Primavera Cloud, Oracle Aconex, Oracle ERP, iTWOcx and SharePoint.
- Maintain support knowledge base documents.
**Skills & Experience Required**:
- A minimum 5 years experience working as a IT Support Officer.
- Experience with Oracle Primavera Cloud, Oracle Aconex, Oracle ERP, and or IBM Maximo will be highly regarded.
- A strong level of communication and customer facing experience is required.
- Prior experience in the Public Sector would be ideal.
**What’s in it for you**:
- Initial contract until 3/9/2024 + Potential for extensions
- Melbourne CBD Location + Working from home options
- Government Department
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