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Membership Officer
1 week ago
Build and maintain relationships with assigned member client associations, including arranging and attending visits and televisits and ensuring that services are being utilised.
**Tasks will also include**:
- Maintaining regular contact and building relationships with up to 200 assigned members, including ensuring contact every 6 months
- Ensuring assigned members are aware of current promotions, services and events
- Increasing member attendance at events and boosting registration sales
- Implementing membership renewal process (sending renewal invoices, chasing overdue invoices)
- Increasing member participation at events including scouting potential speakers
- Seeking testimonials from members
- Upselling memberships and extra services for existing members
- Responding promptly to member and prospect queries
- Implementing member retention and recruitment strategies
- Assisting at member events and annual conferences
- Overseeing member services as required (e.g. Surveys)
- General membership and business administration
- Maintaining database records
- Has excellent verbal, written, and interpersonal communication skills
- Has a Bachelor degree or higher
- Is self-motivated and solution-focused with great attention to detail
- Is able to establish priorities, manage time, adapt to change, and work collaboratively with others
- Is fluent in English
- Enjoys working in a close-knit team
Full training will be provided.
**About Associations Forum**
Associations Forum is one of Australia's leading networks of associations, charities, clubs, societies, and other not-for-profit organisations.
Associations Forum provides support, training, and networking opportunities plus consulting to assist associations to better achieve their mission. Our mission is "Bringing associations together to boost performance".
**Further details**
This is an ongoing casual role with standard work hours equating to 4 days per week. All equipment will be provided. **Hybrid working options are available once training period and probation have been passed.**
Our office is located in Artarmon on Sydney's North Shore, close to Artarmon train station.
You must have full working rights in Australia and living in Sydney.
**Job Types**: Part-time, Casual
Part-time hours: 32 per week
Schedule:
- Day shift
- No weekends
Supplemental pay types:
- Bonus
- Performance bonus
Work Location: In person
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