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Customer Support Consultant
1 month ago
$60,000 + Superannuation + Quarterly bonus + Laptop
- Work from home flexibility two days per week
- Experience in real estate or a call centre environment essential
**A little bit about the company**:
If real estate and customer service are your passions, then we have the ultimate role for you Based in a spacious office buzzing with activity, this technology group works side by side with the property industry to help streamline the sales process to create more revenue and business opportunities for their users. This group is internationally recognised and rapidly growing; they have a small company feel and culture yet the scope for career growth that only a large global organisation can offer.
**Benefits to working for this company**:
- $60,000 + Superannuation
- Quarterly KPI bonus + Laptop
- Onboarding and training provided
- Work from home flexibility two days per week
- Buzzing office and friendly team environment
- Casual dress code
- Exceptional leadership and career mentoring
- Career progression opportunities readily available
**What will you be doing in this role**:
- Addressing client enquiries in timely manner
- Collaborate with internals teams
- Maintain detailed records of customer interactions
- Test new products and services before they hit the market
- Walk customers through problem-solving process
- Handling complaints and proactively managing customer feedback
- Develop and maintain expert knowledge of the software features
- Assist with the set up of new user accounts and password re-setting
- Energy and passion for providing the best customer service
- The ability to think on your feet and problem solve
- Experience in real estate or a call centre environment essential
- A clear and confident phone manner
- The ability to work as a part of a team
- Eager to learn and progress within the business
- Attention to detail and ability to think outside the box
- Passionate about customer service and problem solving
- Flexibility to work 1 Saturday per month from home
**To confidentially submit your CV please click apply**
**or call 0450 668 223 to discuss the opportunity with**
**Carlie Barnett at Recruit & Consult.**
**_If you love the sound of this role but aren’t sure that it’s the one for you, get in touch with Carlie to refer a friend or colleague and a $500 VISA gift card could be yours - T’s & C’s apply_
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