Ecommerce Specialist

3 weeks ago

North Sydney, Australia Pandora Jewelry Full time

**About Pandora**

The largest jewellery company in the world, we give a voice to millions of people’s loves every day. We sell three pieces of our hand-crafted jewellery every second and have the largest network in the industry, with almost 7,000 points of sale around the globe and a strong online business.

Launching in Australia in 2004, Pandora Australia New Zealand (ANZ) has since become the fourth largest market for the Danish jewellery house with 146 stores across the ANZ network, 130 employees in corporate and over 600 employees in retail.

We pursue sustainability in everything we do and have set ambitious and measurable targets across every touchpoint of our business, from sourcing through to the materials we use and the marketing of our products.

**Our people**

Our global workforce is made up of over 33,000 passionate people who, in 2023, helped Pandora record the highest earnings to date, led by a refreshed long-term growth strategy. The pace of our progress has created an energising, ambitious culture where we are empowered to be ourselves and equipped to deliver our very best.

As we continue to grow, we also continue to invest in our talent. We’re looking for people who share our values and can help us bring our ambitions to life.

**Why work with us?**

Our people are an integral part of our success. Our commitment to unforgettable career progression is just the start. We offer a competitive rewards package that is second to none.

Our generous benefits package includes:

- North Sydney Office
- 60% off staff discount
- Hybrid working model
- Team ‘diamond days’ to connect outside of the office
- Growth opportunities and career planning
- Subsidised comprehensive healthcare cover with BUPA
- Novated leasing
- A day off on your birthday and birthday voucher
- Comprehensive individual wellness support

**Main Purpose of the role**:
The role is responsible for executing the trading line up from an online perspective, alongside the eCommerce Coordinator. This includes but is not limited to; promotions, campaigns, collection launches and local initiatives such as POS bundles and key events.

The role is also responsible for reporting on said execution and optimising the site where applicable through a variety of web merchandising activities such as On-site search, sorting rules, Einstein recommenders and content slots.

**Key Accountabilities**
- Ensure coherent launch of campaigns through expert use of our web merchandising and content tools
- Adaptation of global guidelines to fit local assortment (on e-store)
- Approve translations for local website
- Ensure local policy pages are accurate and store finder information is up to date
- UAT and launch of any new Digital features
- Support Ecommerce Trade manager in developing and scaling commercial insights to boost conversion, basket and sales
- Evaluate the consumer and website behavior to find related and unrelated patterns and propose tests to increase conversion
- Support cross functional teams with commercial insights around personalisation & customer loyalty
- Support Trade Manager with SEO strategy and implementation

**Pivotal and professional qualifications**:

- Previous eCommerce experience required as an eCommerce Specialist (1-2yrs) or Coordinator (3yrs)
- Degree in Business, Economics, Marketing or related field preferred.
- Computer Skills: Salesforce Commerce Cloud (or equivalent enterprise solution), Adobe Analytics and CMS - monolithic or headless

**Personal Competencies**:

- Attention to detail, commercially minded, strong communication and organisation, trouble shooting and solutions driven.
- Comfortable with challenging opinions using data to support
- *If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible*_

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