National Assessing Manager Recommended

3 weeks ago


Sydney Inner Suburbs, Australia Suncorp Group Full time

**Engage, empower and lead a team of Managers and Assessors**:

- **Execute the assessing strategy for recommended repairers**:

- **Located at one of our Motor Claims Hubs; Eagle Farm (QLD), Essendon Fields or Mt Waverly** (VIC) and Alexandria or Bella Vista (NSW)**

This role is responsible for driving exceptional customer and claims outcomes as part of our National Assessing team by engaging, empowering and leading a team of Managers and Assessors to operationalise the national assessing strategy for our Recommended repairers (SMART/Contract/SPIRA).

The role will engage and work collaboratively with department and Motor Claims peers to acquire and integrate insights relating to best practice assessing and best in class customer experience, to ensure Motor Claims delivers exceptional customer and cost outcomes.

Additionally, the role drives the operational co-ordination of pre-settlement Total Loss activity via triage teams and Valuation Specialists, ensuring accurate, fair, and efficient claim outcomes.

**What you’ll do**
- National accountability for assessed cost, claims management and customer outcomes across motor claims (~350,000 per year), for the relevant group of work (jobs at Recommended repairers)
- Leadership of ~70-90 FTE to achieve results through geographic dispersion across the nation
- Execute the National Assessing strategy to deliver best in class claims outcomes by leveraging and operationalising investments in people, data, digital and technology
- Contribute to the development of the operational goals and budget plans for the motor claims portfolio, through close liaison with National Assessing leadership team, business performance and finance functions
- Single point of triage co-ordination across national total loss direct sites, ensuring co-ordinated bestpractice in support of national assessing model, including speed and accuracy
- Drive the financial and operational success of the department through the management and improvement of operating costs, claims handling expenses, life of claim measures and Assessor productivity, while balancing customer outcomes

**What you’ll bring**
- Demonstrated management experience within insurance claims or large-scale operational teams
- Commercial experience in insurance or financial services, ideally with exposure across all parts of the claims value chain
- Deep knowledge of the Motor claims, assessing and repair industry

Employee benefits | Suncorp Group

Suncorp Group is all about making a difference for people and in the communities, they call home. Few areas of our business are quite as foundational in making that difference as our Claims teams. They provide support and understanding for customers in some of their most challenging times, while finding outcomes that get their lives back on a healthier, happier path. That takes a special kind of person. Someone who can pick up the ins and outs of insurance processes - and deliver it to customers in a way that feels refreshingly simple. Someone who’s naturally empathetic and finds joy and pride in making a genuine difference - because you’ll be doing that from the moment you start work each day.
- At Suncorp we build inclusion by providing an environment where everyone can be themselves and feel valued, involved and respected for their perspectives and contribution._

**Advertised**: 04 Mar 2024 AUS Eastern Daylight Time
**Applications close**: 15 Mar 2024 AUS Eastern Daylight Time



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