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Claims Administrator

1 month ago

Brisbane, Australia Affinity Education Group Full time

**Job no**: 511660

**Work type**: Full Time

**Location**: Brisbane

**Categories**: Administration, Education & Training

**Why work for Affinity?**

Affinity Education Group (AEG) is a leading early education and childcare provider, currently operating more than 220 centres across Australia, and over 5,500 staff. Our goal is to instill a lifelong love of learning in every child who attends our centres in their first five years. We believe all our staff contribute to creating a sense of belonging through cooperation, teamwork, and winning attitudes. In addition, we’re dedicated to providing a safe environment for our families, staff and communities through our professionalism and respect for one another.

**Who we are**:
We offer a professional yet fun environment when interacting with our families, communities, and staff and live by our Affinity Values - **Creating Shining Stars, Deliver Outstanding Professionalism, Being Completely Connected, Going Above and Beyond, Living the Team Spirit and Having Serious Fun**

**What we’re looking for**:
This position is responsible for the performance of workers compensation claims administrative duties that support the provision of leading care and support to our injured workers.

**The role**:

- Gather required Workers Compensation information to lodge claims according to State based timeframes.
- Lodgement of Workers Compensation claims, incidents and injuries.
- Enter claim information into claims management system.
- Request and gather supporting documents from claimants and relevant parties.
- Maintain organised and comprehensive claims files.
- Assist in the collection and preparation of information required for the calculation of workers compensation benefit payments.
- Assist in ad-hoc tasks which may include follow up phone calls and assisting in wage reimbursement processes.
- Support the team with incident investigations and end‐to‐end case management of claims.
- Accurately complete administrative tasks associated with injury management and worker’s compensation, including file notes, Return to Work Plans and the maintenance of documentation on Affinity Safety Alert System.
- Liaise with injured workers, health professionals, insurance agents, rehabilitation providers

**About you**:

- Rehabilitation and Return to Work Coordinator Training preferred
- Administration Qualifications
- Proven experience in administration, insurance, medical, or a similar role/industry.
- Prior knowledge of worker’s compensation or insurance claims preferred.
- Excellent written and interpersonal communication skills.
- Ability to learn and navigate new systems.
- Ability to prioritise and manage competing workloads and priorities.
- A positive and friendly demeanour with a strong customer service focus.
- Collaborative team player.
- High attention to detail.

**Benefits**:

- Attractive salary package
- Brand new Brisbane CBD office
- Flexible working arrangement
- 50% discount on childcare gap fees
- Fitness and Lifestyle Group memberships
- A professional culture and supportive work environment
- Career advancement opportunities

**Permanent Full-time position, Monday to Friday, 38 hours per week, based in Brisbane (CBD).**

Feel positive. Feel proud. Make new friends. **IT’S YOUR TIME TO SHINE - **

**Advertised**: 17 Nov 2023 E. Australia Standard Time
**Applications close**: 15 Dec 2023 E. Australia Standard Time

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