Commercial Support Assistant

2 weeks ago


Newcastle, Australia Azelis Full time

We have a vacancy for a Commercial Support Assistant at our offices in Newcastle-under-Lyme. This position is to assist the commercial team in the day to day support of the CASE and AMA businesses for UK and Ireland.

Principal Accountabilities as a Commercial Support Assistant
- Running reports as required.
- Management of product range information to ensure they are set up and discontinued efficiently, including where listed on marketing materials.
- Maintain the product data available on the new customer portal to effectively promote the products.
- Work proactively with customers, completing customer questionnaires and responding to customer enquiries for product and manufacturer information.
- Inputting of product data onto company system and maintenance of quality documentation through SHEQ updates
- Retrieving updated information from supplier websites and transferring details to company database
- Communicating to customers when products are discontinued or specifications or standards are changed
- Management of retained and control samples
- Support Technical with customer portal.
- Hold scheduled monthly Teams calls with each Sales Manager to review support needed such as CRM Pipeline data, discuss stagnant projects (not updated for 6 months) and update CRM according to actions agreed (project progression through to new business). Share new business news. Follow up on samples where agreed.
- Prepare monthly sales reports on behalf of SMs.
- Promote Customer Portal as a source of documentation.
- Carry out market analysis to identify the market for new products.
- Maintain market analysis reports identifying new targets with account managers.
- For new targets identified through market analysis, research to find the best contacts, add them to CRM and share the details with the account manager who should make contact with them.

Experience, Skills & Education
- Excellent attention to detail, communication and interpersonal skills
- Ability to work under pressure
- Ability to liaise with people at all levels both internally and externally
- Willingness to learn new systems
- Flexible approach
- High service level standards


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