IT Assistant

4 weeks ago


Brisbane, Australia Brisbane Airport Hotels Group Full time

The Brisbane Airport Hotels Group encompasses the Pullman and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. With 375 guest rooms, 2 restaurants, Rooftop Bar & Restaurant, Executive Lounge and 13 meeting spaces collectively totaling. Located adjacent to the Brisbane Airport Domestic Terminal, it is the first accommodation and meeting and event space to be developed in this precinct.

Brisbane Airport Hotels Group are currently looking for a full-time salaried IT Assistant to assist the IT Manager with day-to-day tasks. This full-time role reports to the IT Manager.

**Key Responsibilities Include**:

- Conducting scheduled server and other hardware reboots.
- Maintaining server backups on schedule and file management.
- Provide basic level of support to computer users, escalating larger issues to the IT Manager or third party vendors and working with the IT Manager and /or third party vendors to resolve issues).
- Assist the IT Manager with new desktop set up (installing and configuring software, connecting to network etc.)
- Providing maintenance, support and troubleshooting IT around the hotel including, IP and analogue phones, TVs (IPTV), car park system, Micros, POS, conference AV equipment, server rooms and the networks that support the IoT at the hotel.
- Writing IT support documents

**To be successful in this role, you MUST have**:

- Recently completed or studying towards a qualification in Information Technology, Business IT or IT Engineering, coupled with an attitude to deliver superior customer service.
- Understanding of hotel operating systems like Opera & Micros.
- Good working knowledge of setting up user devices including Smartphones, tablets, laptops and desktops.
- A technical, logical thought process
- An ability to stick to strict deadlines

**What we can offer you**:

- Monthly social events
- Accor discounts on accommodation worldwide
- Discounted meals and beverages
- Reward programs
- Flexible working hours
- Refer a friend incentives
- Subsidized onsite parking
- Discounted Air Train weekly pass



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