Customer Service and Retail Consultant

4 weeks ago

Northgate, Australia she wear Full time

**About she wear**

She wear is an innovative, growing Brisbane based footwear brand specialising in practical, functional footwear (work boots, work shoes and lifestyle footwear). We're on a mission to make every step count, ensuring comfort, support, and happy feet all day, every day.

We are committed to offering an exceptional brand experience, and have a great reputation for a quality, innovative product and brilliant customer service and support.

**About the role**

You must absolutely LOVE dealing with customers and be passionate about offering an amazing, unforgettable first class customer experience. You will enjoy building relationships to convert customers into long term she wear ambassadors and brand loyalists.

This position is based at our HQ in Northgate and will be during general business hours, however some Saturdays will be required.

This role will commence as part time (approx 2-3 days per week) with the potential opportunity to move to full time.

**Duties**
- Offer impeccable customer assistance in our retail store/showroom and on virtual fitting appointments
- Develop a strong product knowledge base and become a fit expert assisting customers with specialised fit enquiries and concerns
- Inventory management such as stock reporting and ordering
- Process returns and manual orders for retail, wholesale and corporate customers
- General administration duties and projects as directed by our Founder and General Manager
- Assist other team members when required, eg. dispatch or marketing
- Attending functions and events
- Rotating after hours roster for social media and chat queries

**You will**
- Be passionate about customer service and absolutely love dealing with, conversing and assisting people by offering a positive brand experience
- Have a minimum 2 years of demonstrated retail, customer service or online customer care experience and a personal ethos to provide a great customer experience (preferably in an e-commerce or fashion environment)
- Highly developed communication skills with the ability to craft professional and articulate written correspondence
- Be comfortable and confident dealing with people in both in-person interactions and online communication
- Be a problem solver with the ability to make recommendations and decisions with mínimal supervision
- Be highly organised and efficient with strong time management skills
- Have an impeccable eye for detail
- Have a sunny disposition with a "can do" and motivated attitude
- Have excellent computer skills
- Be able to work autonomously, as well as be a great team player
- Have experience with Shopify, Gorgias and inventory management systems (highly regarded)

**Why join us**

Free shoes for you or your loved ones.. do we need to say any more ;) But seriously...

You will be joining an award winning, "think outside the box" growing business where our brand purpose, ethos and values are extremely important.

We love to have a bit of fun and are proud of our team culture, so a positive “can do” attitude is just as important to us. Business needs change day to day, so it's important we have the right people in our business who are happy to "get stuck" in and get their hands dirty. We are a small, close team and help each other out when required

Our recently renovated HQ is in a great location with easy access to cafes, parking and public transport.

**MANDATORY : PLEASE INCLUDE A COVER LETTER AND TELL US A LITTLE BIT ABOUT YOURSELF, WHY YOU THINK YOU'RE A GOOD FIT AND WHAT YOU CAN CONTRIBUTE TO OUR GROWING BRAND.**
- **Applications received without a cover letter will not be considered.**_

**Job Types**: Part-time, Casual

**Salary**: $24.00 - $32.00 per hour

Expected hours: 15 - 23 per week

**Benefits**:

- Employee discount

Schedule:

- Monday to Friday
- Weekend availability

Application Question(s):

- What is your expected hourly rate?
- How many hours are you available to work each week? And are you available to work Saturdays?

**Experience**:

- Customer service: 2 years (required)
- Retail sales: 2 years (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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