Night Auditor

**The Role**:
We have an exciting opportunity for a casual member to join our team in the accommodation department as a Night Auditor/Front Office Attendant. The role will include three Night Auditor shifts which are scheduled between 11pm and 7am, on Tuesday, Wednesday, and Thursday.

As a Night Auditor, you will create memorable experiences for our guests by:

- Reconciling daily takings and handling cash and credit transactions in accordance with finance policy and procedures
- Providing exceptional service to our guests
- Presenting a welcoming and professional front for the organisation
- Seeing opportunities for creative problem solving to enhance customer experiences
- Being organised so that time is efficiently managed, particularly during peak service periods when guests are checking in and out
- Contacting housekeeping or maintenance staff when residents/guests report issues
- Observing professional and ethical behaviour that upholds the organisation’s pledge of corporate social responsibility
- Promoting a positive work environment, supporting colleagues, and celebrating the organisation’s success and achievements
- Performing all tasks with care and thoroughness

**The Benefits**:

- Fantastic staff discounts on wine, food, accommodation & spa treatments.
- Internal development opportunities to grow within the business.
- Excellent workplace wellbeing program as well as a rewards recognition program.
- Full training and uniforms provided
- EAP available

**About You**:

- Previous guest/customer relations experience
- Strong interpersonal skills, including empathy, effective communication, and active listening
- Comfortable and confident to work alone at night
- Accuracy with figures and a keen 'eye for detail'
- Problem solving skills, such as creativity and critical thinking
- Proficient with OPERA is desirable
- A qualification in Tourism and Hospitality is desirable

**About Us**:

- TAA Victorian winners for Regional Hotel Restaurant of the Year, Hotel Bar of the Year and Human Resources Employee of the Year
- Located only 30 minutes from suburbs like Ringwood, Eltham, Dandenong, Kinglake & more, 1 hour from Melbourne CDB.
- Long term, motivated & happy team.
- Local, seasonal produce & onsite herb/veggie garden.

**Must have full permanent working rights in Australia with no restrictions and weekend availability. No public transport is available to our location - must have your own transport.**

**Job Type**: Part-time

**Salary**: $28.80 per hour

Expected hours: 22.5 per week

Schedule:

- Monday to Friday
- Night shift

Work Authorisation:

- Australia (required)

Work Location: In person

Expected Start Date: 02/04/2024