Service Management Consultant

2 months ago

Melbourne, Australia Capgemini Full time

At Capgemini Group, we are proud of our purpose “Unleashing human energy through technology for an inclusive and sustainable future”. Our success is measured through our value creation, and our overall positive impact.

Capgemini Invent is the digital innovation, transformation and consulting global business line of the Capgemini Group, specialising in advising and supporting enterprises in significant transformation, from innovative strategy to execution and with an unstinting focus on value creation. With the new digital economy creating significant disruptions and opportunities, our global team of over 10,000 talented individuals works with leading companies to design and create advanced real-world digital solutions and future business models, solving their most complex business and technology challenges.

The Focus of your Role

As a member of the Business Technology Enterprise Transformation Team, you will have the opportunity to work across a variety of innovative change projects for our clients including technology enabled change, HR transformation, workforce transition, operating model design, cultural transformation, and the future of work focused on Enterprise Service Management and ServiceNow.

The initial engagement we have for a manager that will be to support key clients with their change agenda. For this engagement ServiceNow experience in the following core modules such as ITSM, GRC or HR is essential.

What You’ll Do
- Prototype and iterate change solutions and interventions to drive long-lasting realisation of change supporting and/or leading client change journeys.
- Leverage agile and human-centered design methodologies such as design thinking, employee experience and behavioural science working on conception, design and implementation of operating models for service orientation across enterprise functions.
- Process discovery, optimisation, and mapping experience
- Design overall functional and technical architecture for customers with expertise in ServiceNow CMDB logic
- Accelerate change enablement utilising your experience in delivering a range of change management programs including cultural transformation, organisational design, HR transformation, workforce strategy design/transition and technology implementations.
- Develop relationships with business stakeholders and leaders to drive leadership maturity ensuring their acceptance of the future state and sponsorship of the change across their teams.

What You’ll Bring
- Core consulting skills with a strong background in the people and change aspects of digital transformation
- Minimum 3+ years' experience in people and change management, having delivered ServiceNow change projects across either ITSM, HR or GRC modules
- Understanding of ITIL4 and Agile methodologies
- Demonstrated experience in change activities that drive stakeholder engagement, change acceptance, business readiness and adoption
- Ability to understand the future state and empathise with the employee to understand what this means to the organisation and the people, and the ability to identify and plan the required change activities
- Experience in facilitating workshops and driving a structured and organised approach to change delivery

Let's talk about what's in it for you

Passionate people are Capgemini's Ace of Spades - join us to discover a career that will challenge, support and inspire you. Working at Capgemini you'll find the rewards are more than just financial. You will work alongside some very smart and inspiring people on exciting projects, and you will also enjoy incredible benefits. We offer flexible work practices and 40 hours of self-development every year with a huge selection of learning opportunities to choose from.

As "Architects of Positive Futures", Capgemini actively supports the community in 3 ways:
Digital inclusion - at Capgemini we are using our skills to drive social impact initiatives focusing on helping society address the impact of the digital and automation revolution. We also provide employees with opportunities to give back to the community through charity projects and volunteer days.

Environmental Sustainability - Capgemini joined the CDP's (Carbon Disclosure Project) prestigious "A list" for its commitment to the Net-Zero economy. As well as focusing on helping our clients transform towards more sustainable business models, Capgemini recently announced its commitment to becoming a netzero business by 2030.

Come join us, bring your whole self to work, create new possibilities for you, your customers and your community and help us to be Architects of Positive Futures.

Invent

LI-AB1

  • Expression of Interest

    1 week ago

    Melbourne, Australia INDEX Consultant Full time

    **Is your next move with INDEX?** - Are you a modern workplace professional? - Are you willing to dedicate your expertise to projects for our government and enterprise clients? - Are you ready to challenge yourself with complex, multifaceted projects that demand innovative solutions? INDEX Consultants delivers technology solutions to drive business success....

  • Consultant/Senior Consultant

    1 week ago

    Melbourne, Victoria, Australia Advanced Personnel Management Full time

    As a Consultant/Senior Consultant, you will partner with clients to deliver a broad range of services that enhance wellbeing and workplace performance. You will scope solutions and deliver practical, evidence-based assessments and interventions, such as psychological risk reviews, cultural change, proactive wellbeing programs, and capability development for...

  • Consultant/senior Consultant

    1 week ago

    Melbourne, Victoria, Australia Advanced Personnel Management Full time

    As a Consultant/Senior Consultant, you will partner with clients to deliver a broad range of services that enhance wellbeing and workplace performance.You will scope solutions and deliver practical, evidence-based assessments and interventions, such as psychological risk reviews, cultural change, proactive wellbeing programs, and capability development for...

  • Consultant/Senior Consultant

    1 week ago

    Melbourne, Victoria, Australia Advanced Personnel Management Full time

    As a Consultant/Senior Consultant, you will partner with clients to deliver a broad range of services that enhance wellbeing and workplace performance. You will scope solutions and deliver practical, evidence-based assessments and interventions, such as psychological risk reviews, cultural change, proactive wellbeing programs, and capability development for...

  • Customer Services Manager

    2 months ago

    Melbourne, Australia Sherry Consultant Services Full time

    **You will be required to;** - Streamline our service and compliant related processes - Review and develop policies, programs and procedures related to customer service - Deliver training & communication with customer service staff - Recruit, manage, motivate, mentor and develop customer service staff while nurturing an environment where they can excel...

  • Planning Consultant

    1 week ago

    Melbourne, Victoria, Australia Service Stream Full time

    Primary LocationMelbourne - 80 Collins StreetJob Description SummaryAn exciting opportunity has arisen for a Planning Consultant to join ServiceStream in multiple locations.About the RoleServiceStream's Telecommunications division are currently seeking a Planning Consultant to join our growing company.Nature of position: Permanent, Full TimeLocation:...

  • Managed Services Consultant

    1 week ago

    Melbourne, Victoria, Australia Cancore Building Services Ltd Full time

    About Nintex:At Nintex, we are transforming the way people work, everywhere.Nintex is the global standard for process intelligence and automation. Today more than 10,000 public and private sector organizations across 90 countries turn to the Nintex Process Platform to accelerate progress on their digital transformation journeys by quickly and easily...

  • Customer Services Manager

    2 weeks ago

    Melbourne, Australia Sherry Consultant Services Pty Ltd Full time

    We are a fast-growing professional accounting firm with our head office located in the world’s most liveable city - Melbourne. **You will be required to;** - Streamline our service and compliant related processes - Review and develop policies, programs and procedures related to customer service - Deliver training & communication with customer service...

  • Senior Consultant – Carbon And Climate

    1 week ago

    Melbourne, Victoria, Australia Environmental Resources Management Full time

    Senior Consultant – Carbon and Climate page is loaded Senior Consultant – Carbon and Climate Applylocations Melbourne, Australia Brisbane, Australia Sydney, Australiatime type Full timeposted on Posted 10 Days Agojob requisition id R ERM is seeking a motivated Senior Consultant to join our Corporate Sustainability and Climate Change team in...

  • Sales Design Consultant

    1 week ago

    Melbourne, Australia Bespoke Career Management Full time

    **Sector**:Architectural and Interior products - **Job Ref**:62884 **About this role**: Our client is a leading retailer of** Luxury Furniture** in Australia and an opportunity has now become available for a **Sales Design Consultant** within their stunning showroom. This exciting opportunity will see you work one on one with clients to create seamless...

  • Senior Rehabilitation Consultant

    1 week ago

    Melbourne, Victoria, Australia Advanced Personnel Management Full time

    About APM Work Care APM understands that prevention and proactive management of injuries in the workplace is critically important to organisations.We work with employers and their staff to minimise the personal and business impact of injuries, illness and disability through prevention, rehabilitation and training.Organisations rely on the work of our...

  • Rehabilitation Consultant in Shepparton

    3 weeks ago

    Melbourne, Australia Rehab Management Full time

    Voted 1st Best Workplace in Health Industry 2022 - Be led by managers who are industry leaders and hands on with your development - Join a collaborative, high-energy group that's gearing for growth **Rehab Management** is one of Australia's most recognisable occupational rehabilitation providers with a multi-disciplinary allied health team providing care to...

  • Rehabilitation Consultant in Shepparton

    3 weeks ago

    Melbourne, Australia Rehab Management Full time

    Voted 1st Best Workplace in Health Industry 2022 - Be led by managers who are industry leaders and hands on with your development - Join a collaborative, high-energy group that's gearing for growth **Rehab Management** is one of Australia's most recognisable occupational rehabilitation providers with a multi-disciplinary allied health team providing care to...

  • Sales Consultant

    1 week ago

    Melbourne, Victoria, Australia Bespoke Career Management Full time

    Salary:A$ per annum- Job type:Permanent- Location:Melbourne- Sector:Architectural and Interior products- Job Ref:65055About this role:An Australian owned, importer of leading designerRugs and Furniture is looking for aSales Consultant based in their stunning Armadale Showroom.Key Responsibilities: Manage endtoend sales for residential and retail...

  • Senior Rehabilitation Consultant

    1 week ago

    Melbourne, Victoria, Australia Advanced Personnel Management Full time

    About APM Work CareAPM understands that prevention and proactive management of injuries in the workplace is critically important to organisations.We work with employers and their staff to minimise the personal and business impact of injuries, illness and disability through prevention, rehabilitation and training.Organisations rely on the work of our...

  • Heritage Consultant

    2 weeks ago

    Melbourne, Australia Bespoke Career Management Full time

    **Sector**:Architecture - **Job Ref**:63930 **About this role**: A highly-regarded heritage consultancy & architectural practice is seeking a Heritage Architect / Consultant to join their mid-size Melbourne studio. Our client is recognised for their specialisation in heritage architecture and the successful delivery of such projects, ranging from...

  • Reservations Consultant

    1 week ago

    Melbourne, Victoria, Australia Corporate Travel Management Full time

    Melbourne CBD Location - opposite Southern Cross Station Base Salary + Super + Travel Discounts, Health and Wellness perks Hybrid WFH flexibility + full training provided + career developmentCheck out "Why work for CTM?AsAccommodation Reservations Consultant you provide premium front line customer service to all Australian Government Agency Customers. A...

  • Sales Design Consultant

    1 week ago

    Melbourne, Victoria, Australia Bespoke Career Management Full time

    Sector:Architectural and Interior products- Job Ref:62884About this role:Our client is a leading retailer of Luxury Furniture in Australia and an opportunity has now become available for a Sales Design Consultant within their stunning showroom.This exciting opportunity will see you work one on one with clients to create seamless interior design solutions,...

  • Sales & Design Consultant

    2 months ago

    Melbourne, Australia Bespoke Career Management Full time

    **Salary**:A$90000-100,000 per annum - ** Job type**:Permanent - ** Location**:Melbourne - ** Sector**:Business Support - ** Job Ref**:65345 **About this role**: A high-end Design and Building Company that specializes in modular homes and commercial buildings that are innovative, sustainable and beautiful is looking for a client-facing Sales & Design...

  • Sales & Design Consultant

    1 day ago

    Melbourne, Australia Bespoke Career Management Full time

    **Salary**:A$90000-100,000 per annum - ** Job type**:Permanent - ** Location**:Melbourne - ** Sector**:Business Support - ** Job Ref**:65345 **About this role**: A high-end Design and Building Company that specializes in modular homes and commercial buildings that are innovative, sustainable and beautiful is looking for a client-facing Sales & Design...