IT Support Coordinator

3 weeks ago


Rosebery, Australia M.J. Bale Full time

**Introduction**:
M.J. Bale is Australia’s foremost gentlemen’s clothier, manufacturing garments of integrity for men of character. We have been built on the pillars of authenticity, integrity, provenance and character and embed this into everything we do from our people through to the products we create, that our customers love.
**Description**:
This role forms part of the IT team, taking care of the day-to-day IT needs of the organization. This includes IT support for Retail and Office staff and looking after their hardware and software requirements.
What Could a Day Include?
- Primary IT Support for Retail Store Network (Level 1 / Level 2)
- Primary IT Support for Office Staff (Level 1 / Level 2)
- Escalate issues to Service Desk Manager, other IT Team Members, Support Office staff and suppliers/vendors as required.
- Work with Manager and IT Team (Rostering) to ensure business support continuity.
- Cross functional Support: working with Finance and Retail Team on Store IT Operations.
- Any other activities as required and communicated by IT team leadership.

You will also get to work on a range of exciting project, including but not limited to:

- Infrastructure projects and IT projects
- Cross functional Support on IT related projects or projects involving IT.
- Development, System Analysis, Testing and Documentation as required

**What we are looking for**:

- Experience in a similar role an advantage.
- Commitment to delivering excellent customer service.
- Exposure to (or experience with) Retail Systems including POS and EFTPOS systems.
- Experience working on cross functional implementation project teams.
- Exposure to/experience with IT infrastructure including servers and backup systems.
- Experience with AP21 ERP systems

**In return we offer**:

- An energetic, motivating and supportive environment with a focus on camaraderie, community and collaboration
- Commitment to our sustainability journey and strong core values and organisational vision
- Generous staff discounts
- A fun team environment
- Strong development opportunities

If of interest, please apply
- M.J. Bale is committed to a diverse and inclusive workplace that respects and supports all people to perform at their best and develop their full potential



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