Customer Partner

4 weeks ago

Wollongong, Australia Northcott Full time

Customer Partner position available in Wollongong
- $40.16 p/h + Superannuation + Salary Packaging
- Use your interpersonal skills as a central point of contact with customers

Northcott is looking for a Customer Partner to join our team in **Wollongong **on a full-time basis, this position is the central point of contact for Northcott customers.

**On a day to day basis you will be responsible for;**
- Working from a person centred framework to build and maintain strong relationships with customers
- Identifying opportunities for customers to meet their goals
- Working closely with the broader customer engagement team to ensure handover of customer-specific needs are captured as part of service delivery
- Engaging with local community and being the face of Northcott, in line with organisational values
- Conducting customer check-ins and periodical holistic service reviews
- Information gathering and profile development and quality documentation audits - ensuring customers goals and needs are captured and customer set up is correct
- Identifying any resourcing issues and share insights with coordinator/sales/other managers to support the management of customer expectations
- Referring all potential new service requirements from customers (new and existing) to and from Sales
- Processing any new requests from account management
- Plan reviews with coordinators
- Managing customer funds and ensuring value for money from customers' plans
- Follow up/reconcile any non-funded customer activity

We are looking for someone who aligns with our values and is Innovative, Respectful and Brave.

**Ideally, you will bring these skills and experience**:

- A passion for, and recent experience in account management, customer management or equivalent health or disability services experience
- Knowledge of the Person Centred Practice Framework
- Strong understanding of the National Disability Services Standards and National Disability Insurance Scheme (NDIS)
- Proven organisational skills with demonstrated ability to multi task and manage time
- Great organisational skills and a need to be busy and hands on
- Confidence with tools such as Word and Excel
- Being a people person - someone who is a clear and confident communicator who loves building relationships and helping people through every medium - verbal and written.
- Great financial management skills

On offer is the opportunity to join and contribute to the growth and success of one of the largest and most established disability services providers in NSW and the ACT. We have over 120 accommodation sites and are proud to have provided service to over 13,500 valued NDIS participants last year.

As an employer we are proud to offer a family friendly workplace and not for profit salary packaging which can increase your take home pay and a new reward and recognition program that entitles you to discounts with a range of retailers, dining, entertainment and life-style brands.

**Applications close on 15th August 2023.**

**Covid Vaccination Status**
The health and safety of our people, customers, and communities is our number one priority. To maintain this, we require all of our employees to show evidence that they have received the two full primary doses and at least one booster dose of a TGA approved Covid-19 vaccination. Evidence of your current vaccination status or medical exemption will be required. Northcott will consider exemptions on a case-by-case basis.

**Diversity and Inclusion Statement

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