Retail Operations Associate

2 weeks ago

Sydney, Australia SoleHeeled Full time

Join a rapidly growing e-commerce business as a foundational team member, with excellent growth prospects for recent graduates hungry for a challenge and excited by the intersection of premium fashion and sustainability.

We are looking for a Retail Operations Associate to help us manage our operations and drive the business' continued growth and success:
**What you'll be doing**:

- Preparing quotes, responding to customer enquiries, and liaising with workshop staff.
- Fulfilling online orders — coordinating shipments, monitoring work in progress in the workshop, packing items for shipment.
- Managing our website, social media content, and advertising campaigns.
- Managing projects, from ideation to execution.

**What we're expecting**:

- Availability for work between 9am and 5pm, Mondays to Fridays.
- Excellent written and verbal communication skills.
- An interest in design, fashion and SoleHeeled's vision.
- An ability to learn quickly and readiness to do whatever is needed, rather than deep experience in any particular field.

**Bonus skills (nice to have, but not necessary)**:

- Sales or customer service.
- Brand and social media management.
- Blogging / content writing.
- Graphic design.
- Photography or video production.
- Search-engine optimisation.
- Paid advertising.
- Product buying and inventory management.
- E-commerce.

**Benefits**
- Competitive salary + performance incentives.
- Opportunity to grow with the business.
- Training where necessary.
- Friendly, supportive work environment and colleagues.

**About SoleHeeled**

SoleHeeled is Australia's largest online care + repair service for premium fashion brands, consumers and retailers rejecting 'fast fashion' in favour of sustainably extending the lives of their items. We are trusted by the likes of Gucci, RM Williams and Net-A-Porter, and we are looking for foundational team members to help us become a global leader in the space.

**Job Types**: Full-time, Part-time, Permanent, Casual

Pay: $50,000.00 - $60,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

Work Authorisation:

- Australia (required)

Work Location: In person

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