Entry Level Service Advisor

6 months ago

Parramatta, Australia Terry Shields Toyota Full time

Attention aspiring customer service officers Are you looking to learn and grow into a long term role? Do you take pride in your appearance and delivering service excellence to customers? Are you an early riser and want the feeling at the end of day knowing you've accomplished a lot and sent customers home happy?

We are seeking a fulltime Entry-Level Service Advisor to provide exceptional customer service within our busy Toyota Service Department at Granville.

In this role you are the liaison between the dealership and our valued customers, providing them vehicle repair, maintenance and service information. The role will begin in the Service Reception position for a period of learning and then progress to our Service Advisor team where you will learn the business from an award-winning team.

You will be responsible for:
Answering and responding to customer enquiries and service bookings both face to face and via phone
Ensuring an 8am early arrival to set up the day
Greeting our customers on arrival, listening and responding to their requests and processing their vehicle repairs
Communicating general technical information to our customers
Contacting our customers with follow up calls on the status of their vehicles and/or recent vehicle service
Thorough processing of administrative paperwork to close out all service transactions each day
Ensure excellent presentation of our Service Centre at all times
Support the Service team whenever necessary

While the role is entry-level, to be successful in the position you need:
Customer Service experience and have an interest in cars
Automotive technical knowledge is preferred but not essential
A current and valid NSW driver’s licence
Experience in following administrative processes
Experience learning new technologies
A friendly, approachable and helpful personality
High motivation to delight our customers with service excellence
Proactive approach to your responsibilities and the success of the team
An ability to work calmly and organised under pressure
Exceptional attention to detail
Excellent time management and organisational skills

**WORKING AT PARRAMATTA TOYOTA**:
**Take a look at what it's like to work with us, what we stand for and the opportunities and benefits available to employees.**:
**Apprentice and Trainee Programmes**:
**Our Apprentice and Trainee Program covers our technical area, to our Sales, Service and Parts Departments.**
***
**Contact Us to make an Apprentice or Trainee enquiry.**:
**Work Experience**:
**We understand the importance of experiencing work before deciding on a job career, or tertiary education decision.**
***
**Contact us to make a work experience enquiry.**:
**Career Development**:
**We are here to help all employees reach their full potential and build a career and future with us. We will focus on your needs for growth and development, alongside your drive and motivation, and our talent management strategy.**
***
**We will provide you with the encouragement, opportunities, and all the tools you need to succeed. The rest is up to you**:
**Employee Benefits**:
**Recognition**:
Recognition of performance is designed to recognise the great work of our employees. Great performance each and every day improves our company, provides a great customer experience, and the enhances the enjoyment of your work day. Recognition is both formal or informal and recognises both employee behaviour and performance. Both are equally important to us.

**Reward for Performance**:
Our remuneration is developed to compensate and reward great performance. It may be made up of fixed or variable remuneration that is set by legislation or the company.

When rewarding performance, the performance level and behaviours demonstrated by employees that are consistent with Toyota values are those that make up great performance.

**Experience Our Products**:
We want our employees to truly understand the innovation and performance behind the products and services that are at the heart of our business. To give employees the full Toyota experience we offer certain positions a fully maintained company vehicle inclusive of fuel that are changed over periodically as a benefit to their employment.

This is in conjunction with the Toyota Australia Employee Vehicle Purchase Plan on new and pre-owned vehicles that offers flexible purchase packages. Employees may also have their vehicle serviced by one of our Toyota qualified Technicians, purchase parts and accessories.

Our Sales and Marketing team provides Employee’s with insights and information on new products and services as they drop into the market.

**Health & Wellbeing**:
We are a people centric business so much of what and how we do what we do has a supportive and caring approach, much like family. We have many health and wellbeing practices to encourage healthy lifestyle choices, for example:

- Smoke Free Workplace
- Toyota myHealth & Wellbeing Programme

You and your family can access Medibank Private Heal

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