Tesla Advisor, Parramatta

4 months ago

Parramatta, Australia Tesla Full time

What to Expect

At Tesla, our Tesla Advisors consistently deliver on an incredibleeducational, immersive, and exciting experience to all of our current andfuture customers as well as create a memorable experience for our customers ondelivery day. They constitute Tesla’s front line and are our brand ambassadors,supporting our mission to accelerate the world’s transition to sustainableenergy.

As a Tesla Advisor, you will support customers from the moment they walkinto our showrooms to learn about Tesla through to their delivery dayexperience. We’ve created one of the most innovative vehicles ever made, andyou will help deliver an equally innovative buying and delivery experience.

To succeed at Tesla, you must be energetic, highly organised, and hardworking. You should have a passion for sustainable energy and the ability tocreate exceptional client experiences. While individual contributions will berecognized, teamwork is essential to achieve the highest level of success. Wewill reward team players who help others succeed and empower the team aroundthem.

What You’ll Do

  • Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome
  • Excite, engage and educate prospective customers and current owners through calls, emails or text and outbound events to educate them about Tesla’s product offering and answering questions
  • Help Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling and co-piloting Test Drives for individuals who exhibit purchase intent or potential
  • Actively contribute to the achievement of monthly sales and delivery targets by meeting and exceeding individual KPI’s
  • Proficient in Sales and Delivery Operations able to execute and consistently deliver a strong client experience with little to no guidance
  • Effectively present and sell and support the delivery and installation the entire Tesla eco-system
  • Provide the highest level of customer service throughout the full sales and delivery cycle & installation process, as well as continued support throughout ownership
  • Be the primary contact point for all customer interactions throughout their purchase experience
  • Educate customers on all details of the purchase and delivery journey from initial contact through to delivery day
  • Ensure vehicles readiness in preparation for the customers delivery appointment.
  • Educate new owners by conducting a comprehensive vehicle orientation, tailored to the individual customer's needs and comfort level
  • Execute customer trade-ins and documents on delivery day
  • Conduct Tesla Direct deliveries from Delivery Centres to customer homes when required
  • Perform additional responsibilities as assigned to meet business needs

What You’ll Bring

  • Client service experience required
  • Positive, enthusiastic and passionate about the changes in the personal transportation industry
  • Ability to understand and convey business issues and technical concepts
  • Strong sense of team mentality and reliability
  • Strong communication skills and attention to detail
  • Demonstrate a mastery of all Tesla products and services. Keep up with EV industry trends and local incentives
  • Ability to work evening hours, weekends and holidays in a retail environment
  • Valid driver’s license in the country in which you are applying, 2-year minimum driving record required with a clean driving history
  • Ability to obtain appropriate state licensing, where applicable

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