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Ancillary Claims Consultant

1 month ago

Adelaide Region SA, Australia Bupa Full time

A career at Bupa is more than just a job. It’s an opportunity to make a real difference in the lives of our customers and communities. Our purpose, helping people live longer, healthier, happier lives and making a better world, is what inspires us. It’s a promise to our customers to change lives, and our world, for the better. Our people are at the heart of this. It’s their passion, ideas and commitment that will shape a brighter future for both Bupa and our customers.

**The role**:
We are currently recruiting for several Ancillary Claims Consultants to join our Adelaide team on a six month, fixed-term contract. This position will be responsible for assessing and processing health insurance claims and memberships transactions to contribute towards the achievement of individual and team targets.

This role is located at our Adelaide Office and you will be working full time hours, equating to 38 hours per week from Monday to Friday from 8:30am to 5:00pm SA time.

**Your responsibilities will include**:

- Assessing and processing health insurance claims and membership transactions in accordance with Bupa service standards, benefit levels and published rules
- Undertaking duties whilst maintaining compliance with internal policies, procedures, external laws, regulations, standards and industry codes
- Providing high level of customer service to customers via telephone, internet and letter
- Providing support to the Ancillary Claims Team Leaders with other activities as required

**About you**:

- You have a passion for helping people and strive to provide high quality customer service
- You are tech savvy and feel confident in working across multiple IT platforms and screens effortlessly
- Previous experience in operational process environment or frontline customer service (desirable but not mandatory)
- Exception computer skills as this role involves a large amount of data-capturing
- Mature attitude to your work with sensitivity to our customer’s confidential information
- Highly developed organisation and time management skills
- Excellent communication and interpersonal skills
- Ability to work autonomously and self-manage performance against business requirements

**Why you’ll love us**:
Bupa is a value-driven organisation and strive to be the most customer centric healthcare business in the world. This is made possible by our people and we value each and every one of them. Additionally, this strategic role offers the opportunity to join us at an exciting time where you can make a real difference in our performance.

We’ve evolved from being simply a health insurer to a ‘health and care’ company. This involves providing more wide-ranging services to benefit people’s health and wellbeing, wherever they are in life. If you’ve got the belief, the energy and the talent, come and join us.

Bupa is an equal opportunity employer. We are committed to ensuring equality in recruitment, development, retention and promotion of staff and that no-one is disadvantaged based on their gender, cultural background, disability, sexual orientation or identity, or Aboriginal and Torres Strait Islander heritage. We encourage people from all backgrounds to apply.

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