Small Business Banker

4 weeks ago

Gold Coast, Australia NAB - National Australia Bank Full time

**Work type**: Permanent Full time
**Region**: QLD- Brisbane South & Gold Coast
- **Provide expert advice and develop long-term relationships with your customers.**:

- **Help deepen local relationships and achieve stronger customer advocacy within your community.**:

- **Let your passion, expertise & customer centric values make a real impact.**

**It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.**

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.

It’s a good time to see what more you can find at NAB as a **Small Business Banker - Gold Coast, QLD.**

**The team**

Small Business is an energetic and highly engaged division within NAB, providing full-service support to our valuable small business customers. We encourage their business growth and support their personal journeys because our customers depend upon the resilience and courage of experienced bankers like you to guide them through challenges and develop long-term, trusted partnerships.

With a strong focus on ‘making it easy’ for customers, your team will provide holistic support to customers at all stages of their business cycle, including residential and commercial lending, cashflow solutions and other strategic, transactional, and servicing needs. This is achieved though maintaining the customer as core focus and providing exceptional service and accountability.

**Typically, your days will include.**
- You will play an important role in **retaining and growing** a portfolio of existing small business customers in conjunction with **acquiring new business** through external relationships.
- **Grow revenue and drive customer advocacy**, to increase the portion of customers who consider NAB to be their Bank of Choice.
- Manage small business lending requests.
- Having personal and meaningful conversations with our small business customers and referral partners to provide an integrated customer experience.
- Creating strong and lasting partnerships with our branch colleagues, the wider NAB group and externally with referral networks and brokers.
- Working together as a team performing credit analysis and approving requests for temporary excesses/increased limits up to your Delegated Commitment Authority (DCA)
- Assessing economic value and risk potential of new business to NAB
- Providing expertise and insights about business options whilst tempered with a balance for risk for growth and innovation

**To be successful in this role, you will ideally bring the following.**
- Business and/or Retail/Lending banking and financial experience
- Excellent understanding of the SME Market and local area knowledge
- Strong customer and relationship management
- Problem solving, time management, critical thinking and negotiation skills

**Make a difference through your work**
At NAB, we work together to deliver exceptional outcomes that exceed our customers’ expectations. We’re an ASX listed organisation that has been serving Australian communities for more than 160 years. We’re investing in positive change and our work changes the future of banking. Our colleagues have an impact far beyond work, and you’ll be part of a team that is helping to solve some of society’s biggest challenges.

**A diverse and inclusive workplace works better for everyone.**
At NAB, we’re intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It’s a huge part of what makes NAB such a special place to be.

**Join NAB**
If you think this role is the right fit for you, we invite you to apply. If you require any reasonable adjustments to the recruitment process or the role, please let the recruitment consultant know.

**_ To be eligible to apply, you must have Australian or New Zealand citizenship or Australian permanent residency status._**

**_ Please note unsolicited CVs from agencies will not be accepted._

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