Application Support Analyst

3 weeks ago


Canberra, Australia Peoplebank Full time

Location:
- Canberra- Job Type:
- Contract- Posted:
- about 3 hours ago- Contact:
- Archna Singh- Discipline:
- General IT
- Reference:
- 259243Job Title: Application Support Analyst
Location: Canberra
Duration: 12 months with possible extension
- Duties- Utilise technical expertise and specialist knowledge of business rules to investigate and resolve ICT system issues
- Strong verbal and written communication skills in order to liaise with business staff, technical teams and customers.
- Ability to work closely and communicate clearly with multiple internal stakeholders and external vendors in the identification and rectification of issues.
- Perform validation on complex business problems by differentiating between system issues (IT) or business rule (operational) issues.
- Perform occasional data analysis and reporting in excel, including identifying trends and root causes in data
- Ability to understand and support replication and testing of issues to support SIT, UAT and BVT.
- Perform tasks required to support release cycles to support business functions.
- Essential Criteria- Demonstrated experience in supporting either SAP or Salesforce platforms
- Demonstrated ability to liaise with and manage internal and external stakeholders to achieve a business outcome.
- Diversity and inclusion are strongly supported at Peoplebank. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply._



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