Software Support Analyst

3 months ago

Canberra, Australia Leidos Full time
Job Description

We have multiple opportunities to join our exciting multi-year Defence program to deliver an enterprise Health Knowledge Management System (HKMS). This capability will enable better clinical decision making for the ADF by providing market leading healthcare to ADF personnel and is a key capability and priority for the ADF.

The duties of this role include:

  • Provide Level 2 and Level 3 software support for mission system applications involving interacting with end users, providing technical support and troubleshooting of technical issues.
  • Identifying and managing ongoing process improvements to enhance operational availability and reliability.
  • Completing fulfilment of service requests within the team’s scope.
  • Monitor and manage service request, incident, and problem queues to meet contractual KPI’s
  • Triage and assignment of service request, incident, and problem tickets to senior software analysts or other support teams.
  • Managing Incident end to end demonstrating ownership including triage, investigation, resolution, escalations and post incident follow up.
  • Managing Problems end to end by performing root-cause analysis of application related issues and recommend solutions, liaising with other ITSM service towers and end users as required.
  • Interact with client system owners and 3rd party product vendors as needed as part of managing incidents, problems and escalated issues.
  • Creating and maintaining system and operational documentation, including the creation and maintenance of Knowledge Based Articles for the Level 1 Help Desk and Level 2 Client Business Support
  • Participation in a team on-call roster and management of priority incidents and problems with in contractual KPI’s.

Qualifications

About You and What You'll Bring

  • Experience with application troubleshooting, diagnosing, testing and resolving customer issues.
  • Experience with ticketing, knowledge management and ITSM products such as JIRA, Confluence and Micro focus Service Manager or similar.
  • Experience in ITIL Service Request fulfilment, Incident and Problem processes.
  • Desired experience with Windows Server, Linux and Linux Containers.
  • Desired experience with scripting languages and task automation.
  • Desired experience with system monitoring and alerting products such as Elasticsearch, Logstash, and Kibana.
  • Knowledge of networks, network protocols and tools within an Enterprise IT environment.
  • Ability to effectively manage multiple, concurrent activities, while understanding and managing priorities, dependencies and risk.
  • Ability to work and liaise with team remotely due to the organisational structure being spread nationwide.

Due to the nature of work we do for our customers, all applicants are required to be Australian Citizens and hold a NV1 security clearance with AGSVA and be capable of upgrading to a NV2 security clearance.



Additional Information

Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.

At Leidos, we embrace diversity and are committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities and age groups.

You’ll enjoy 12 weeks’ paid parental leave as a primary carer, flexible work practices, discounted health insurance, novated leasing and more. Foster your career through complete access to learning and development and mentoring opportunities, we have a strong track record of internal promotion and career transitions. Join a company who acknowledges “People First”.

  • Vulnerability Analyst

    3 weeks ago

    Canberra, Australia HiTech Personnel Full time

    **Reference #**: - JF/ST0033**Title**: - Vulnerability Analyst / cyber / software / Fed Govt**Category**: - ICT**Location**: - ACT**Work Type**: - Contract**Remuneration**: - $Neg**Term**: - 12 months**Description**: - High Profile Federal Government Department! - Initial 12 month contract with 2 x 12 month extension options! - Rewarding hourly rate!...

  • Analyst and Software Developer

    3 weeks ago

    Canberra, Australia Australian National University Full time

    **Classification**: ANU Officer 8 (Information Technology) **Salary package**:$107,263 - $114,700 per annum plus 17% superannuation **Term**: Full time, Continuing (Contingent Funded) up to 2 years **Working at ANU** This is an opportunity to work with a world class University that undertakes cutting edge research and has a strong tradition in research-led...

  • Software License Analyst

    4 weeks ago

    Canberra, Australia Leidos Full time

    Company Description At Leidos you’ll enjoy 12 weeks’ paid parental leave as a primary carer, competitive remuneration, flexible work practices, discounted health insurance, novated leasing and more. You have the option for an additional 12 Days leave when you enrol into the Life Days Program. Foster your career through complete access to mentoring and...

  • Software License Analyst

    1 week ago

    Canberra, ACT, Australia Leidos Full time

    Company DescriptionAt Leidos you'll enjoy 12 weeks' paid parental leave as a primary carer, competitive remuneration, flexible work practices, discounted health insurance, novated leasing and more. You have the option for an additional 12 Days leave when you enrol into the Life Days Program.Foster your career through complete access to mentoring and learning...

  • Software Support Analyst Intelligence

    1 week ago

    Canberra, ACT, Australia Leidos Full time

    Company DescriptionAt Leidos, we do work that really matters inspired by our mission to make the world safer, healthier, and more efficient through technology, engineering, and science. With 25 years of local experience, our over 2000 team members, work together to solve Australia's toughest challenges in government, defence, intelligence and border...

  • Software Tester

    2 months ago

    Canberra, Australia face2face Recruitment Full time

    **Closing Date**:11 July 2023, 9:00 AM **face2face reference**:586955 **Location**:Canberra **Hours**:Full-time **Contract length**:12 Month Contract + 2 x 12 Month Extension (Pending approval) **Entry requirements**:Australian Citizen + Negative Vetting 1 **Pay range**:$110.00 - 135.00 p/h inc super **About the role**: The Agency is seeking to engage...

  • Software & Infrastructure Test Analyst

    1 week ago

    Canberra, ACT, Australia Aris Zinc Full time

    12 Month Contract NV1 Security clearance required ACT/ Hybrid workingOur client has an ongoing requirement for a Software & Infrastructure Test Analysts to work in support of various Cyber projects within an integrated workforce.Responsibilities Conduct software development and infrastructure integration testing where CI/CD technologies are employed,...

  • Software Testers

    2 months ago

    Canberra, Australia Effective People Full time

    **30th June, 2023**: **Software Testers** **Negative Vetting 1** **12 Months Initially, Late August 2023 Start** **$120-$140 per hour, inc Super** **Canberra, ACT (Hybrid options negotiable)** **Ref#1094956** **_WHY CHOOSE EFFECTIVE PEOPLE?_** - _We pay fortnightly with in-house payroll_ - _Salary packaging & bank your hours_ - _Novated leasing, corporate...

  • Analyst and Software Developer

    3 weeks ago

    Canberra, Australia Australian National University Full time

    **Classification**: ANU Officer 5/6 (Information Technology) **Salary package**:$77,399 - $90,937 per annum plus 17% superannuation **Terms**: Full-time, CCF (Continuing Contingent Funded) appointment for up to 24months **Working at ANU** This is an opportunity to work with a world class University that undertakes cutting edge research and has a strong...

  • Analyst and Software Developer

    6 days ago

    Canberra, Australia Australian National University Full time

    **Classification**: ANU Officer 5/6 (Information Technology) **Salary package**:$77,399 - $90,937 per annum plus 17% superannuation **Terms**: Full-time, CCF (Continuing Contingent Funded) appointment for up to 24months **Working at ANU** This is an opportunity to work with a world class University that undertakes cutting edge research and has a strong...

  • Software Tester

    1 week ago

    Canberra, ACT, Australia face2face Recruitment Full time

    Closing Date:11 July 2023, 9:00 AMface2face reference:586955Location:CanberraHours:Full-timeContract length:12 Month Contract + 2 x 12 Month Extension (Pending approval)Entry requirements:Australian Citizen + Negative Vetting 1Pay range:$ p/h inc superAbout the role:The Agency is seeking to engage Software Testers to work within an agile multi-disciplinary...

  • Software Tester

    2 weeks ago

    Canberra, ACT, Australia Effective People Full time

    15th March, 2024:Software Tester (Automation)- AGSVA NV1 Clearance required upon commencement:12-month assignment with potential for a 12-month extension- $120 - $140/h inclsuper: Canberra, ACT Onsite** Job Reference #1194058_ WHY CHOOSE EFFECTIVE PEOPLE?_- _We pay fortnightly with in-house payroll_- _Salary packaging & bank your hours_- _Novated leasing,...

  • Software Testers

    2 weeks ago

    Canberra, ACT, Australia Effective People Full time

    30th June, 2023:Software TestersNegative Vetting 112 Months Initially, Late August 2023 Start$120-$140 per hour, inc SuperCanberra, ACT (Hybrid options negotiable)Ref#1094956_WHY CHOOSE EFFECTIVE PEOPLE?_- _We pay fortnightly with in-house payroll_- _Salary packaging & bank your hours_- _Novated leasing, corporate discounts & security clearance...

  • Software Support Analyst Intelligence

    1 month ago

    Canberra, Australia Leidos Full time

    Company DescriptionAt Leidos, we do work that really matters inspired by our mission to make the world safer, healthier, and more efficient through technology, engineering, and science. With 25 years of local experience, our over 2000 team members, work together to solve Australia’s toughest challenges in government, defence, intelligence and border...

  • Software Tester

    2 months ago

    Canberra, Australia Canberra Consulting Full time

    Long Term Contract!! - Competitive hourly rates $$$ - Australian Citizen with NV1 Security Clearance **About us**Canberra Consulting focuses on delivering highly skilled and qualified professionals to our clients. Canberra Consulting has the experience and the capability to understand your specific requirements and match them to the right environment,...

  • Software Tester

    2 days ago

    Canberra, Australia Canberra Consulting Full time

    Long Term Contract!! - Competitive hourly rates $$$ - Australian Citizen with NV1 Security Clearance **About us**Canberra Consulting focuses on delivering highly skilled and qualified professionals to our clients. Canberra Consulting has the experience and the capability to understand your specific requirements and match them to the right environment,...

  • Software Tester

    3 weeks ago

    Canberra, Australia Effective People Full time

    **15th March, 2024**: **Software Tester (Automation)** - **AGSVA NV1 Clearance required upon commencement**: - **12-month assignment with potential for a 12-month extension** **- $120 - $140/h incl. super***: - Canberra, ACT - Onsite** - **Job Reference #1194058** **_ WHY CHOOSE EFFECTIVE PEOPLE?_** - _We pay fortnightly with in-house payroll_ - _Salary...

  • Software Tester

    1 week ago

    Canberra, ACT, Australia Cleared ICT Full time

    Location: Canberra Sectors: ICT Employment type: Contract Salary: AU$100 AU$155 per hour Contact name: Emily Genova Job reference: BBBH1985_ Published:- about 6 hours agoSoftware Tester - AutomationCleared ICT are currently supporting agencies within the national intelligence space, who are looking to engage NV1 or above Software Automation Testers for long...

  • Software Tester

    3 weeks ago

    Canberra, Australia Cleared ICT Full time

    Location: - Canberra - Sectors: - ICT - Employment type: - Contract - Salary: - AU$100 - AU$155 per hour - Contact name: - Emily Genova- Job reference: - BBBH1985_1710471234 - Published: - about 6 hours ago Software Tester - Automation **Cleared ICT** are currently supporting agencies within the national intelligence space, who are looking to engage...

  • Software Support Analyst

    1 week ago

    Canberra, ACT, Australia Leidos Full time

    Company DescriptionAt Leidos, we do work that really matters inspired by our mission to make the world safer, healthier, and more efficient through technology, engineering, and science. With 25 years of local experience, our over 2000 team members, work together to solve Australia's toughest challenges in government, defence, intelligence and border...