Junior IT Support Analyst

5 months ago


Sydney, Australia Merlin Entertainments Full time

About Us:
A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

Due to continuing growth and development of Merlin’s attractions and brands on a global scale, we are looking for a Junior IT Support Analyst to join our Technology department on a Permanent basis. The role will be based at our Sydney office, mainly office based.

**Scope of role**:

- Collaborate with the Technology Team to deliver top-notch technical support across Merlin locations.
- Prioritize tasks effectively to uphold operational excellence.
- Serve as a liaison between business units and Merlin Technology.
- Offer support to other attractions and offices as needed.

**Key Objectives**:

- Resolve IT incidents, problems, and requests promptly and in line with SLAs using ServiceNow.
- Represent Merlin Technology, delivering superior technology services to all staff.
- Collaborate with IT Support Teams and the Service Delivery Manager to enhance IT services.
- Advocate for service improvement to elevate quality and user satisfaction.
- Take ownership of system and service provision to customers.
- Ensure compliance with OLAs/SLAs across IT services.

**Responsibilities**:

- Experience within the Tech sector
- Good knowledge of operating systems
- First Line Support
- Escalation procedures
- Ability to work in a fast paced environment
- Ability to articulate technical situations in a clear manner
- Attention to detail
- Able to travel when required
- Able to work outside of normal working hours when required

Qualifications & Benefits:
We’re growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects - ideal if you’re already fantastic and want to become even better (our magic can help here).

Pay Range: Compensation between AUD $55,000.00/Yr.AUD $65,000.00/Yr.


  • Junior Analyst

    5 months ago


    Sydney, Australia Hatch Full time

    ** This role is at Appian (not for Hatch)** Hatch is supporting Appian to find a great Junior Analyst to join their Software Engineering team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Appian. **About the role at Appian** Appian’s...


  • Sydney, Australia DLL Full time

    **Our Organisation** DLL is not your average financial services company. In fact, we are above average in almost every way. With an employee engagement score of 85% (compared to the 72% industry average), it sure seems like we are doing something right. And, while most companies survive fewer than 20 years, 2019 marked our 50th. We collaborate with...

  • Junior Test Analyst

    2 months ago


    Sydney, Australia Australian Military Bank Full time

    **Work options**: Hybrid Since 1959, Australian Military Bank has provided members with fantastic service, great rates and competitive banking and insurance products. As a member-owned financial institution, we are all about putting members first and helping them to achieve their financial goals. We offer mortgage, consumer and credit loan facilities as...


  • Sydney, New South Wales, Australia Pitcher Partners Australia Full time

    About the RolePitcher Partners Australia is seeking a talented Junior Process Analyst to join our Risk and Business Improvement team in Sydney.As a Junior Process Analyst, you will play a key role in driving process improvement projects across the firm, working closely with the Senior Business Analyst and Director Risk and Work Practices.Key...

  • Junior Risk Analyst

    5 months ago


    Sydney, Australia IMC Full time

    C- POSTED BY - Chevonne Seeto- RecruiterFollow **Junior Risk Analyst**: Our Risk Management team operates very closely with our trading and technology teams in order to manage the inherent risks in different trading strategies across various asset classes. The Risk Management team is responsible for developing risk metrics and tools to quantify and monitor...


  • Sydney, New South Wales, Australia Pitcher Partners Australia Full time

    About Us:Pitcher Partners Australia is a leading professional services firm that provides expert advice and support to businesses and individuals. Our team of experienced professionals is dedicated to helping our clients achieve their goals and overcome challenges.The Role:We are seeking a Junior Business Analyst to join our Risk and Business Improvement...


  • Sydney, Australia Mutinex Full time

    Junior Marketing Data Analyst **Junior Marketing Data Analyst** **Department**:Customer Engineering **Employment Type**:Full Time **Location**:Sydney **Compensation**:$70,000 - $100,000 / year **Description** Our Marketing Data Analysts work with our Customers to extract, cleanse and wrangle their Marketing Campaign, Media Spend and Sales Data into...

  • Junior Finance Analyst

    5 months ago


    Sydney, Australia Australian Ethical Full time

    Junior Finance Analyst **About Us** Australian Ethical is one of Australia's fastest-growing super fund and ethical investment manager. We are ASX-listed with over $10 billion in funds under management and offer a selection of award-winning managed funds and superannuation products. Our purpose is to invest for a better world, and we have been pioneers in...

  • Junior Data Analyst

    2 months ago


    Sydney, Australia Perigon Group Full time

    The Role: Our client is a reputable Financial Services organisation on the lookout for a Junior Data Analyst to support business and reporting functions in their Insights division Fixed Term Contract - $100-120k Including Super Your Responsibilities: Liaise with business stakeholders to gather requirements, design, develop and deploy new...


  • Sydney, Australia Praemium Full time

    Work for a market leader in the Fintech Space - Work directly with our Chief Strategy officer - Career progression guaranteed **About us** Praemium was established in 2001 with a goal to simplify and streamline the complex and time-consuming process of wealth management. Today we offer the only fully integrated platform that allows every part of an...


  • Sydney, Australia Hatch Full time

    ** This role is at Optiver (not for Hatch)** Hatch is supporting Optiver to find a great Junior Market Risk Analyst to join their Business Operations and Strategy team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Optiver. **About the role at...


  • Sydney, Australia Allura Partners Full time

    High growth VC backed SaaS business $130-150K + super Broad role with the opportunity to work across a range of projects Are you an experienced Business Analyst or Junior Project Manager ready to drive change in a rapidly expanding, VC-backed SaaS environment? In this role, you will: Support internal teams, coordinate with the Client Success Manager, and...

  • Junior Market Analyst

    3 months ago


    Sydney, Australia REO Group Full time

    Job Description Role Overview: The Junior Market Analyst will be a key player in the Trading and Markets team, supporting proprietary trading operations within the Australian power and carbon markets. This role involves developing and executing sophisticated data models to analyse market trends and forecast future behaviours. The analyst will be...


  • Sydney, Australia Mako Full time

    **At Mako, we believe in the power of collaboration to drive innovation in pursuit of our collective ambition; excellence in trading. Our diverse community is connected through a commitment to being the best we can be with the highest standards of integrity.** Join the Technology team which is responsible for supporting the trading, back office and analytic...


  • Sydney, New South Wales, Australia Pitcher Partners Australia Full time

    About Pitcher Partners Australia:Pitcher Partners Australia is a Professional Chartered Accounting firm committed to delivering exceptional services to our clients. Our team is dedicated to fostering relationships, driving growth, and supporting the development of our people.The Role:As a Junior Process Analyst, you will play a key role in our Risk and...


  • Sydney, Australia Havas Group Full time

    Hybrid Agency: Havas IT Job Description Summary: Looking to take a step up in your IT career? Here it is! Join Havas Australia as an IT Support Analyst. This is an exciting opportunity for someone who is looking for an IT helpdesk role in a creative and fun environment working with a knowledgeable and supportive IT team. Our organisation is part of a...

  • Junior Finance Analyst

    2 months ago


    Sydney, Australia Just Eat Takeaway.com Full time

    **Ready for a Challenge** **All about the role** Menulog is looking for a Junior Finance Analyst to work in a high performing & dynamic finance team in an environment that is flexible, operates in a start-up culture, experiencing rapid growth & is part of the multinational Just Eat Takeaway Group! **In this role, we're counting on you to**: - Update live...

  • Junior Risk Analyst

    5 months ago


    Sydney, Australia First Prudential Markets Full time

    Junior Risk Analyst This role within FP Markets is responsible for supporting the Head of Risk and Dealing in Australia. As the team is small, the need to be flexible and understand high level goals will be essential to the role. Risk and Dealing Manager. Some shift work and flexibility in working hours is required due to the global nature of the retail...

  • Junior Web Analyst

    5 months ago


    Sydney, Australia S2M Full time

    Access to career development opportunities. - Enjoy a supportive and collaborative work environment - Receive on-the-job training and mentorship My client is rapidly expanding data analytics company situated in Sydney. The organisation specialises in data analytics, aiding clients in conducting Google Analytics audits and setup, devising measurement...

  • Junior Trust Analyst

    3 weeks ago


    Sydney, Australia Thinktank Full time

    **Thinktank **is one of Australia’s largest and fastest growing Residential and Commercial Property Non-bank Lender with a multi-office presence across Australia. As an innovative, knowledgeable and established financial services provider with a reputation for professionalism and integrity, Thinktank focuses on building quality internal and external...