Customer Care Team Leader

4 weeks ago


Alexandria, Australia Profile Medical Devices Full time

Profile Medical Devices is a leading supplier of medical technologies that offer solutions to aid or restore pelvic health matters. Advancing medical & surgical solutions across Australasia.

**Key responsibilities include**:

- Providing excellent customer service while maintaining the exceptional customer experience our customers deserve;
- Maintaining strong working relationships with patients, referrers, staff and managers;
- Ensure all staff have a clear understanding of their roles and responsibilities;
- Manage data and information accuracy;
- Provide PMD Customer Care Team with ongoing and regular feedback, mentoring and training;
- Manage weekly reports on key business metrics;
- Coordinate all Inbound enquiries.

**To be successful in this role you have**:

- Demonstrated experience accounting software: Xero/MYOB or QuickBooks;
- Ability to manage, coach and lead team members;
- Ability to lead and implement processes for task efficiency;
- Excellent interpersonal skills and demonstrated ability to communicate effectively with customers, staff and medical and non-medical personnel verbally and in writing;
- Minimum 3 years experience in customer service, customer satisfaction or customer care - type role.

**Job Type**: Part-time
Part-time hours: 20 per week

**Salary**: From $34.00 per hour

**Benefits**:

- Employee discount
- Professional development assistance

Schedule:

- Morning shift

Supplemental pay types:

- Weekly bonus

Work Location: In person

Application Deadline: 07/06/2023
Expected Start Date: 15/06/2023



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