Customer Service Officer
3 weeks ago
Milton location
- Maximum term position until 30 June 2024
- Full time hours
About the role
The Customer Service Officer is the initial point of contact for anyone contacting or attending the Red Cross Office. The overall objective is to provide a welcoming and safe connection point and reception environment for: clients accessing services or information; volunteers and members; key partners; and the wider community seeking to connect and access services. As the first point of contact for the organisation, this role provides effective and efficient quality customer focused service, facilitates access to information and support services. The role will also provide operational and administrative support that enables Red Cross facilities and fleet to support and deliver services to stakeholders and customers in a safe, clean, effective and professionally presented environment.
What you will bring
- Working knowledge and relevant experience in a reception environment or relevant experience in a customer services or client facing service delivery setting
- Demonstrated experience working respectfully with people experiencing vulnerability
- Experience in creating purchase orders and receipting invoices
- Working with Children Check
Further information
This role is covered by the Social, Community, Home Care and Disability Services Award - Level 3. Salary from $71,155.76 + superannuation + access to salary packaging.
**Job Ref #**: 538
Red Cross strives to create a safe and inclusive culture with wellbeing at its centre. We embrace diversity and welcome Aboriginal and Torres Strait Islander people, and people with different lived experiences, abilities, gender, ethnicity, age, and sexual orientation. We are a child safe organisation with zero tolerance of any harm to children. Our vision is to be trusted as the leading humanitarian organisation making a genuine difference in the lives of people and communities.
Thank you for considering a career at Red Cross. We also have great opportunities to volunteer. Click here to find out more.
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