Customer Service Officer

2 weeks ago


Sutherland Shire, Australia Sutherland Shire Council Full time

Things We’ll **Trust** You With:

- Create a positive first impression of Council's Leisure Centres, being the first point of contact for all customer requests and member transactions.
- Champion exceptional customer service, always aiming to exceed expectations and establish relationships with our customers.
- Support and enrich the community by providing access to health, fitness and recreation programs and services that promote lifelong active living.
- Possess an enthusiastic attitude and a passion for working in health, fitness and recreation.

Things You’ll **Do**:

- Be responsible for the processing of all customer transactions in Leisure Centres’ operating system Links (processing cash, eftpos and cheque payments).
- Support new members with completion of appropriate paperwork and facilitate membership renewals.
- Complete end of shift/day balancing in a speedy and accurate fashion in line with Council’s Cash Handling Policy at all times.
- Promote and inform customers of the range of Leisure Centre services including Learn to Swim/Squad programs, Group Fitness, Personal Training, Fun & Fitness Holiday Camps and Water Fun Park.
- Possess a high degree of professionalism, and pride yourself on your excellent communication skills, attention to detail and ability to work as part of a team.

***Things You’ll **Be Proud** Of:

- Working with an organisation who has the community at the heart of all that we do.
- Sharing your enthusiasm and knowledge with members, encouraging lifelong active living.
- Showcase Council’s values in all that you do - Collaborate, Achieve, Respect, and Evolve.
- You will be a positive brand ambassador for our Leisure Centres and more broadly, the Sutherland Shire Council.

The **Fine** Print:

- **Interview date**:Interviews will be facilitated Tuesday 21 February 2023
- **Package**:$52,551****:

- $55,587 gross p.a. plus superannuation (Salary will be paid pro-rata to hours worked for part time positions)
- **Hours of work**:Permanent part time opportunities available, working from 20 hours per week, across a 7 day spread. Shift time will be in line with operational requirements and can be between 5:00am - 9:00pm.
- To benefit your wellbeing you will have access to fitness passport, corporate membership to our leisure centres, employee assistance program, annual flu shots, health and wellbeing programme and novated lease options.

Keen To **Learn** More?
- Click on the link to check out the Administration Officer - Customer Service Position Description



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