Office Administrator/customer Service

3 weeks ago

Pakenham, Australia Reach Gymnastics Full time

Do you love working with children, love to provide exceptional customer service and have flexible availability?

We are looking for an experienced customer service officer who is committed, motivated, reliable and organised.

Shifts initially are Mondays to Thursdays 3pm-5pm, with additional hours available for the right person.

Knowledge of gymnastics an advantage.

**KEY ROLE RESPONSIBILITIES**

**Culture & Leadership**
- Actively participate and contribute to improvements in club business operations
- Actively promote the vision, values, principles and practices of the Club

**Member Services**
- Build positive relationships with members
- Ensure prompt response and/or referral of member enquiries

**Financial Management**
- Ensure invoices are accurate and distributed on time
- Ensure variations to member accounts are promptly processed in accordance with club protocols
- Ensure accounts are balanced/reconciled daily/weekly/monthly
- Provide accurate and timely financial data and reports as requested
- Ensure compliance with club financial management policies and practices

**Administration**
- Ensure prompt response and/or referral of reception enquiries
- Ensure prompt and timely administrative support to club programs and events
- Ensure waiting lists are up-to-date and that families received regular feedback
- Ensure diaries are up-to-date
- Ensure hard-copy filing systems and records management systems are up-to-date and securely stored
- Ensure confidential club and member records
- Ensure accurate and timely club communications
- Ensure uniform supplies are stocked in a timely manner
- Effectively manage lost property

**Building & Property**
- Ensure work area is clean, tidy and stocked of needed supplies
- Ensure club buildings are clean, tidy and stocked of needed supplies
- Ensure club property and equipment is secured

**Canteen**
- Ensure canteen is clean and tidy
- Ensure canteen is adequately stocked to meet catering requirements
- Ensure safe food handling and storage practices
- Ensure kitchen tools and equipment are used safely and within manufacturers guidelines

**Systems**
- Ensure Club databases are accurate and up to date

**Safety**
- Ensure safe workplace practice at all times
- Ensure injuries are promptly recorded and parents notified according to club, state, national and insurance protocols

**Marketing & Public Relations**
- Promptly and effectively assist with marketing and public relations activities and campaigns as requested
- Ensure promotional materials are disseminated on time
- Develop positive relationships with stakeholders
- Ensure accurate and updated media, sponsor, advertiser, and donor databases
- Ensure up-to-date permissions, copyrights, and reprint requests
- Ensure photographs of children and families are approved and recorded
- Ensure up-to-date website and social media communications

**Event Management**
- Promptly and effectively assist with Club events as requested
- Build positive relationships with club volunteers involved with events
- Ensure timely dissemination of Club communications

**Other Duties**
- Compliance with all Club policies, practices and protocols

Other duties as reasonably required

**PERSONAL QUALITIES**
- Self-motivated
- High level of accuracy
- Able to meet deadlines
- Able to work as part of a team

Friendly, customer service orientation

**SKILLS AND KNOWLEDGE**
- Demonstrates sound communication and interpersonal skills
- Good telephone manner
- Working knowledge of Microsoft based software including Word, Excel and the internet
- Experience with databases preferred

Experience processing financial accounts preferred

**EXPERIENCE**

Prior administration/customer service experience in a small/medium sized organisation preferred

**QUALIFICATIONS**

**Required**
- Current Working with Children Checks as applicable in Victoria
- Current Police Check (financial administration positions)

**Desired**

Certificate IV in Bookkeeping preferred (financial administration positions)

**Job Type**: Casual

**Salary**: $25.00 - $40.00 per hour

**Benefits**:

- Employee discount
- Professional development assistance

Schedule:

- Afternoon shift
- Monday to Friday

**Experience**:

- Office administration: 2 years (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

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