Reservations Consultant

2 weeks ago


Melbourne, Australia Corporate Travel Management Full time

Melbourne CBD Location - opposite Southern Cross Station
- Base Salary + Super + Travel Discounts, Health and Wellness perks
- Hybrid WFH flexibility + full training provided + career development

Check out “Why work for CTM?

As
**Accommodation Reservations Consultant** you provide premium front line customer service to all Australian Government Agency Customers. A typical day will see you managing inbound bookings and answering queries. This is a fast-paced environment, you will need to be passionate about customer service and comfortable managing all aspects of travel bookings including flights, accommodation, car hire and transfers. Full training will be provided for this role with lots of opportunities to progress your career.

**About You**:

- Previous experience in busy inbound contact centre or customer service role is preferred
- Exceptional client service and task management skills
- Prior experience with using MS excel or and Outlook is beneficial
- Ability to process a high volume of travel bookings
- Ability to work a rotating roster, predominately Monday - Friday with some weekend work
- Australian geographic knowledge advantageous
- Comfortable to work in an ever-changing environment

**Why CTM?**
As a global organisation CTM offer a range of employee discounts which include travel discounts, Health and Wellness perks, Training and Development opportunities. The Travel industry is well and truly back - we can offer a strong, established, and stable work environment which will support your career development.

Employee wellbeing and flexibility is part of our DNA - we offer blended work arrangements with hybrid WFH flexibility, competitive shifts, Wellness and Chill-out days, Annual Volunteer Day and strong sustainability focus.



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