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Client Selection Exit Management Case Analyst

2 months ago

Sydney, Australia HSBC Full time

**Some career choices have more impact than others**

At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world - for our customers, our people, our investors, our communities and the planet we all share.

As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.

In this role you will be responsible for obtaining all required customer information as part of the Build The Case stage of the exit process, coordination with other stakeholder (including RM, Compliance, Product/ System Owners) to ensure a complete relationship view on the customer is provided. Ensure appropriate and adequate information is gathered for submission to the Committee.

**Your main responsibilities will include**:

- Supporting CSEM policy change and potential impacts on LOB CSEM process for the end to end oversight of operational effectiveness of CSEM process and procedures for the LOB.
- Co-ordinating the ongoing development and improvement of UCM-CS (strategic workflow tool for CSEM Process) and act as a SME with our key stakeholders.
- Supporting stakeholder relationships through communication and ad hoc reporting as applicable with a clear understanding that operational effectiveness requires consistent Cross Line of Business and Cross Border execution.
- Facilitating local execution of CSEM Quality Control and Quality Assurance results along with associated remediation
- Facilitating local execution of BRCM, M&T, FCC Assurance, internal/external audit results along with associated remediation

Requirements

**To be successful in this role, you will need**:

- Experience in financial services and / or client risk and or AML/KYC type roles.
- The Analyst must have:

- A high level understanding of all types of financial crime and reputational risk
- Familiarity with Retail banking and financial services products
- The ability to work with various stakeholders to manage the Build The Case, Decisioning and Exit Execution phases of the Client Selection process
- A good understanding of client information to ensure sufficient materials are submitted to the Client Selection Committees for decisioning
- Experience of case work
- Strong communication skills
- A keen eye for detail, together with strong administrative and organisational skills
- They must always act on and enforce the highest possible standard and principles across HSBC.

We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Applications from First Nations peoples are encouraged.

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