Home Loans Case Manager, Vic

3 weeks ago


Melbourne, Australia ANZ Banking Group Full time

**Req ID**: 44563

**Department**: AR Customer Services Ops Customer Collections

**Division**: Australia Retail

**Location**: Melbourne
About the role

At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving our customers’ financial wellbeing so they can achieve incredible things - be it buying their home, building a business or saving for things big or small.

The primary role of a Case Management Senior Officer is to use their experience in assisting vulnerable customers and make a difference.

**Other duties may include the following**:
Receiving inbound calls from internal and external customers, and initiating outbound calls to customers or their representatives.

The main purpose of the Case Management Senior Officer is to assist customers during periods of financial difficulty and set in place arrangements to suit their needs in line with our Policy & Guidelines.

Assisting team with training, coaching and reaching performance goals.

**Role Location**: 833 Collins Street, Docklands VIC 3008 (Hybrid Set Up)

**Work Schedule**: Permanent, Full Time

What will you bring?

We know not everyone will bring all of the skills and experience, and at ANZ we are focused on people bringing a growth mindset to their approach to work. Some of the skills we are looking for are below, but don’t worry if you don’t have all of these as learning on the job is the way we work.

But back to some of the skills
- Customer coaching mindset
Leadership experience
Role models a strong customer focus, preferably with retail experience
Enjoys working in a collaborative team environment
Ability to multi-task, highly adaptable to change and ambiguity
Proactive, shows initiative and keen to try new things i.e. new technologies
So, why join us?

There’s something special about being part of ANZ. From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.

But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.

We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.

Job Posting End Date

04/07/2023, 11.59pm, (Melbourne Australia)



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