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Home Care Case Manager

2 months ago

Melbourne, Australia Ryman Healthcare Full time

Join our growing Home Care team, and create positive engagements with our residents that make a difference
- Use your assessment and customer service skills to make a real difference in people's lives
- Join a company focused on Kindness and Care
- Take your career to new heights with tailored professional development

**About Ryman**

Welcome to Ryman We're a growing and agile organisation with a culture based on kindness, and excellence. We're one of Victoria & New Zealand's fastest growing employers, with career options across a range of different sectors — from construction and nursing, to sales, village, design, technology and office roles.

We take pride in the fact that our people are naturally empathetic and caring. In fact, we believe that's essential to the way we work We think our people are one of a kind.

**About the role**

In this exciting growing role, you'll be reporting to our Home Care Manager. You will manage a case load of Home Care Package Residents living within our villages and ensure the smooth running of end-to-end customer experience, with a focus on ensuring the wellbeing of older people who receive our Home Care Packages.

You will, action new leads & enquires, assess resident's care needs, develop care plans, monitor home care budgets, and remain within allocated funding, while working collaboratively with care staff and monitor care provided with a strong focus on customer satisfaction and maximising outcomes for residents with a Home Care package.

This position involves a hybrid work setup, including office, home, and village-based responsibilities, predominantly focused on supporting residents across various villages in Metropolitan Melbourne and the Eastern Suburbs (Nellie Melba, Weary Dunlop, and John Flynn). To foster a cohesive team dynamic, our case managers are required to work from our Southbank Office 1-2 days per week.

**About you**

You will be passionate about making a difference to our residents lives and provide outstanding customer service, and;
- Case Management experience within aged care, or an understanding of Consumer Directed Care within Home Care Packages, as well as an understanding of HCP guidelines and standards
- Tertiary qualification in a health related field
- Nursing degree is highly desirable
- Have a warm and friendly approach to build lasting relationships with our residents and their families
- Exceptional organisation, problem solving, computing, client database management and time management skills
- Excellent written, verbal, and numerical communication skills
- Current driver's license

**Ryman Perks**

Along with joining a team who deliver exceptional results, treat people with kindness and respect and know how to have a laugh, you can expect:

- Opportunity to add to your professional skills with a rapidly growing organisation
- Additional wellbeing leave and to purchase extra annual leave
- Company recognition and reward programme,
- Access to discounts with more than 40 well-known Australian and international brands across a variety of sectors including; health and wellbeing, banking, insurance, retail and more
- Active social club - Movie nights, Award Ceremonies, Paint and Sip, food festivals, Treasure Hunts, Charity events and lots more
- Fruit, Italian Coffee, Ice Cream, Yoga classes and "furry Fridays" yes bring your dog to work.

If you're our KIND of person we'd love to hear from you
- Applications will be reviewed as they are received and interviews may take place prior to the close date. This means we reserve the right to close a job ad before the advertised close date_

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