Technical Support Technician

2 weeks ago

Perth, Australia Metso Outotec Full time

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

**Job posting end date**: 05/13/2024

Introduction

We are seeking a Technical Support Technician - Reline Equipment, to join our product engineering team. You will be responsible for supporting the increasing number of Metso reline machines and feed chute transporters in operation and on order. By providing global onsite and remote expertise, as well as training to both customers and locally based Metso service technicians, you will improve customer outcomes and interactions, and machine availability.

Travel to customer mine sites (primarily) and vendor facilities is a large component of this role, with regular trips of 1-2 weeks in duration (including travel) anticipated to comprise approximately 25% of the role.

Team you belong to

You will join a team of mechanical and mechatronic engineers and designers who are passionate about improving mill relining safety and efficiency through enhanced reline machine and equipment solutions.

We work closely with internal and external vendors, local technicians, and customers to capture and utilize feedback for continuous improvement. Our team culture is all about safety in design, robust and reliable machine operation, and challenging the status quo. The members in our team are located in Perth Australia, with global support from technicians and contractors in our market areas.

What you’ll do
- Provide expert technical support of Metso’s reline equipment products to customers and local Metso service technicians, both onsite and offsite (as required). This support would typically involve proactive readiness inspections and maintenance prior to relines, troubleshooting during relines, and post-reline inspections and maintenance planning.
- Support with post-reline / shutdown reporting, fault diagnosis and spare part identification.
- Support and contribute to manufacturing and assembly processes, including Factory Acceptance Testing (onsite and/or remotely as required).
- Support and contribute to onsite machine assembly and commissioning, including Site Acceptance Testing and associated processes (onsite and/or remotely as required).
- Review and improve training materials, supporting documentation and training tools, including Metso’s virtual reality training suite.
- Provide pragmatic and high impact training to internal and external stakeholders.
- Maintain close collaboration with local service technicians and customers to identify trends, opportunities, or concerns across the installed base.
- Provide input and feedback to the product engineering and technical support teams to assist in continuous product development efforts.
- Lead or provide expert input to incident investigations.
- Contribute to strategic sales cases and project meetings as needed, including participation in customer meetings & presentations.

Who you are
- Mechanical or mechatronic engineering or trade qualification.
- At least 5 years of mining machinery or related industry experience.
- Excellent communication and interpersonal skills.
- Ability to work independently with own initiative, reaching out for guidance when necessary.
- Ability to manage multiple priorities and deadlines.
- Willingness to mentor and provide support to less experienced peers.
- Strong and demonstrable experience with operation, troubleshooting and maintenance of CANBus control and communication systems and components.
- Strong and demonstrable experience with operation, troubleshooting and maintenance of high-pressure hydraulic systems and hydraulic components.
- Ability to work within strict safety requirements.
- High attention to detail.
- Ability to travel locally and internationally when required, potentially at short notice and up to two weeks at a time.
- Ability to pass an international criminal background check and/or obtain a security clearance as maybe required from time to time.

**Hiring Manager**: Mark Elphinston

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve ou

  • Technical Support Technician

    2 weeks ago

    Perth, Western Australia Metso Outotec Full time

    Join an industry leader and make a positive change in the sustainable use of the world's natural resources. Together, we will transform the business and drive the industry toward a greener future.At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey...

  • Trainee Hazmat Consultants

    2 weeks ago

    Perth, Western Australia Hygiene Technician Full time

    RED OHMS Group is a growing consultancy, with Headquarters in Perth, specialising in providing asbestos consultancy, occupational hygiene, environment and training support and solutions for our industrial client base. We work smart, we're committed and we're keen to succeed. If this sounds like you, we would like to hear from youWe are looking for a...

  • Trainee Hazmat Consultants

    2 months ago

    West Perth, Australia Hygiene Technician Full time

    RED OHMS Group is a growing consultancy, with Headquarters in Perth, specialising in providing asbestos consultancy, occupational hygiene, environment and training support and solutions for our industrial client base. We work smart, we’re committed and we’re keen to succeed. If this sounds like you, we would like to hear from you! We are looking for a...

  • Trainee Hazmat Consultants

    4 weeks ago

    West Perth, Australia Hygiene Technician Full time

    RED OHMS Group is a growing consultancy, with Headquarters in Perth, specialising in providing asbestos consultancy, occupational hygiene, environment and training support and solutions for our industrial client base. We work smart, we’re committed and we’re keen to succeed. If this sounds like you, we would like to hear from you! We are looking for a...

  • Product Support Technician

    4 weeks ago

    Perth, Australia CR Mining Full time

    We are looking for a multi-talented technician, qualified in one or more of the following areas or trades:ElectricalCommunicationsInstrumentationMechanical Trade (with Electrical aptitude)So, if you have a background as an Auto Electrician, Instrument Technician or Heavy Vehicle Mechanic, we want to hear from you. We will look for your Cert III and above...

  • Product Support Technician

    2 weeks ago

    Perth, Western Australia CR Mining Full time

    We are looking for a multi-talented technician, qualified in one or more of the following areas or trades:ElectricalCommunicationsInstrumentationMechanical Trade (with Electrical aptitude)So, if you have a background as an Auto Electrician, Instrument Technician or Heavy Vehicle Mechanic, we want to hear from you. We will look for your Cert III and above...

  • Junior IT Support Technician

    4 weeks ago

    Perth, Australia Global Growth Solutions Pty Ltd Full time

    About Us :Western Australian Based IT Services ProviderAbout You :EDUCATIONCertificate IV in Information Technology or IT NetworkingCertified in Convergent Network Technologies (CCNT) CertificateCompTIA A+ Computer TechnicianMicrosoft Certified Professional (MCP)ITIL 4 FoundationMicrosoft Azure Fundamentals (AZ-900)Position Summary :Responsible for providing...

  • Printer Technician

    4 days ago

    Perth, Australia OUI Recruitment Full time

    Printer Technician - Upskilling and career development - On going support **Printer Technician - $60k - $70k + Super + Car** **Permanent, full time** OUI Recruitment are looking for an experienced Printer Technician to join a well-established international company. This role is perfect for someone who enjoys travelling and meeting customers...

  • IT Support Technician

    4 weeks ago

    Perth, Australia Global Growth Solutions Pty Ltd Full time

    About Us :Western Australian Based IT Services ProviderAbout You :EDUCATIONCert IV in Information Technology or NetworkingMicrosoft Certified Desktop Support Technician (MCDST)Microsoft Certified IT Server AdministratorCertified in Convergent Network Technologies (CCNT) CertificateA+ Computer TechnicianMicrosoft Certified Professional (MCP)Cisco Certified...

  • SAP BASIS Technical Consultant

    2 weeks ago

    Perth, Western Australia Technical Concept GmbH Full time

    SAP BASIS Technical Consultant (AWS Migration)We are looking for a highly skilled SAP BASIS Technical Consultant (AWS Migration). You will be responsible for supporting and overseeing the migration of SAP systems to the AWS cloud platform.RequirementsMinimum 5 years of experience as an SAP BASIS Consultant, with specific expertise in AWS migration...

  • IT Service Technician

    2 months ago

    Perth, Australia PRA Full time

    Our Client is a leading technology-driven organisation committed to delivering innovative solutions to businesses and individuals Western Australia wide. As a renowned player in the IT industry, They take pride in offering cutting-edge products and services that empower their customers to thrive in today's digital landscape. To ensure their clients receive...

  • Sap Basis Technical Consultant

    2 weeks ago

    Perth, Western Australia Technical Concept GmbH Full time

    SAP BASIS Technical Consultant (AWS Migration)We are looking for a highly skilled SAP BASIS Technical Consultant (AWS Migration).You will be responsible for supporting and overseeing the migration of SAP systems to the AWS cloud platform.Requirements Minimum 5 years of experience as an SAP BASIS Consultant, with specific expertise in AWS migration...

  • IT Service Technician

    2 weeks ago

    Perth, Western Australia PRA Full time

    Our Client is a leading technology-driven organisation committed to delivering innovative solutions to businesses and individuals Western Australia wide. As a renowned player in the IT industry, They take pride in offering cutting-edge products and services that empower their customers to thrive in today's digital landscape. To ensure their clients receive...

  • Technical Support Specialist

    4 weeks ago

    Perth, Australia Liebherr-Australia Pty. Ltd. Full time

    **Do you thrive on tackling complex technical challenges and building strong customer relationships?** Liebherr-Australia is searching for a passionate Technical Support Specialist to join our National Team! As a key player, you'll diagnose and resolve intricate technical issues related to Liebherr mining trucks, ensuring smooth operations for our...

  • Technical Support Specialist

    2 weeks ago

    Perth, Western Australia Liebherr-Australia Pty. Ltd. Full time

    Do you thrive on tackling complex technical challenges and building strong customer relationships? Liebherr-Australia is searching for a passionate Technical Support Specialist to join our National Team As a key player, you'll diagnose and resolve intricate technical issues related to Liebherr mining trucks, ensuring smooth operations for our...

  • Project Technical Lead, Civil Engineering

    2 weeks ago

    Perth, Western Australia Technical Concept GmbH Full time

    Project Technical Lead, Civil EngineeringStantec are currently involved in some of Sydney's largest and exciting projects within a variety of industries and sectors including health, defence, commercial, land development, civil infrastructure and transport. We are currently looking for a Project Technical Lead to join our established and growing team.This...

  • It/av Support Technician

    2 weeks ago

    Perth, Australia Cliftons Full time

    At Cliftons, we’re more than just venues for corporate events and training. We’re the one-stop provider for all things collaboration. Whether face-to-face in our contemporary venues, virtually via our seamless event technologies or a hybrid of the two, we deliver remarkable corporate event experiences. With the latest technologies, fast internet,...

  • Communications Technical Writer

    3 weeks ago

    Perth, Australia HAYS Full time

    Opportunity for an experience Technical Writer to join a large State Government department in East Perth **Your new company** You will be working for a large State Government department, located in East Perth - close to train and bus services. **Your new role** - You will be required to develop approximately 60-100 work Instructions for the Communications...

  • Project Technical Lead, Civil Engineering

    2 weeks ago

    Perth, Western Australia Technical Concept GmbH Full time

    Project Technical Lead, Civil Engineering Stantec are currently involved in some of Sydney's largest and exciting projects within a variety of industries and sectors including health, defence, commercial, land development, civil infrastructure and transport.We are currently looking for a Project Technical Lead to join our established and growing team.This...

  • Insurance Broker Support Technician

    3 weeks ago

    Perth, Australia Howden Group Holdings Full time

    From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. People come to Howden for lots of different reasons, but they stay for the same one: our culture. That’s what sets us...