It/av Support Technician

2 weeks ago

Perth, Australia Cliftons Full time

At Cliftons, we’re more than just venues for corporate events and training. We’re the one-stop provider for all things collaboration. Whether face-to-face in our contemporary venues, virtually via our seamless event technologies or a hybrid of the two, we deliver remarkable corporate event experiences. With the latest technologies, fast internet, incredible venue services and inspiring hospitality, we make seamless global event delivery effortless.

**About the Role**

We are now seeking an experienced client-centric IT/AV Support Technician to join our Perth team, delivering corporate hybrid, virtual and in-house events and exams. This role is a permanent full-time position that is predominantly business hours; however, requires flexibility to work evenings and weekends when required by the business.

Your responsibilities will include planning, co-ordinating and executing the technical and non-technical aspects of room setups and virtual events, working alongside our experienced Head Office team and support technicians across our venues in Australia and globally.

This is a hands-on client facing role, giving you the opportunity to assist in delivering various aspects of corporate events. On a day-to-day basis, you will take ownership of all technical components of each event and assist with general day to day venue support.

***

**On a day-to-day level, the role will encompass**:

- Planning and executing technical and non-technical set-up and equipment requirements.
- Troubleshooting device related hardware, software, and network issues.
- Casual team supervision, rostering, on-the-job training and operational process development
- Welcoming clients on arrival, ensuring they have everything they need for their event and actioning any additional requests.
- Supervising of events requiring virtual connections, video and phone conferencing.
- Ensuring the venue is kept in pristine condition and is maintained throughout the day.

**About you**

In addition, you will:

- Have proven experience working in a primarily Windows based environment
- Have a solid knowledge of networking - TCP/IP, DHCP
- Have the ability to coordinate multi-premise video-conferencing solutions across both physical and virtual environments
- Show a solid understanding of audio-visual fundamentals and technologies
- Have experience managing and rostering a team of technical staff
- Demonstrate proven problem solving and troubleshooting skills
- Possess excellent communication skills and a customer service focus
- Have experience in a fast-paced and multi-faceted environment
- Be calm under pressure, and able to make intelligent and effective decisions
- Display a strong attention to detail
- Have the ability to work unsupervised
- Have flexibility to work occasional evenings and weekends as the business requires
- Be physically fit and able to perform corporate event room setups

**Why join us?**

Recently named one of Australia / NZ's Best Places to Work, we are a progressive company that welcomes input from our team at all levels.

Our 380 team members are the key ingredient in creating our inclusive workplace and remarkable experiences for our customers and each other. We do this through our FLIPIT values - Fun, Leadership, Integrity, Passion, Innovation, Teamwork.

Benefits of working here include: work flexibility (including a paid break before you start & Me Days) an approachable & super-friendly management team, regular celebrations and company events, ongoing learning, the opportunity for career growth and great discounts to make your pay go further

**To apply**
- The safety and wellbeing of our people is a priority for us which is why Cliftons has introduced a requirement for all team members to be vaccinated against COVID-19._

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