Manager, Commerce Account Management

2 weeks ago

Sydney, Australia Adobe Full time

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours

Adobe is a place where exceptional people work - don’t just take our word for it, our employees have recently voted us #2 on the Great Place to Work list for the 10th consecutive year
We’re proud to offer market leading employee benefits designed to suit you and your lifestyle. Some of the great benefits include health insurance, global days off, wellness fund, market-leading parental leave, access to our Employee Stock Purchase Program and programs designed to help you continue to build your career.
We also proudly empower our employees to get involved with corporate social responsibility and offer a broad range of opportunities to enable you to make a bigger impact through philanthropy, employee, and community engagement.

We know that people are the differentiator in our business, and that's why we want to meet you

A bit more about you

This job is for someone who thrives in building technical relationships with prospects and customers. In this role, you will be a critical part of our organization by driving Solution Led segment, with a mission to retain, grow and accelerate value for Adobe Commerce customer.

Someone who is eager to learn, but also contribute to and help drive projects that benefit the larger Adobe Commerce community here at Adobe.
Engage with and understand customers' businesses and their use cases for Adobe Commerce
Develop customer centric success plans to ensure increased adoption and expansion of Adobe Commerce, and other Adobe DX solutions into the customer base
Close renewal business on a quarterly basis, meeting or exceeding assigned quota
Develop, plan, and sell expansions to customers that deliver incremental value to their organizations

What you'll have
Demonstrable people management experience including building, leading, and managing a team within a technology organization or function.
Proven experience driving customer retention and growth initiatives, achieving high retention rates and strong upsell results, with customer satisfaction in a post-sale environment.
Strong interpersonal skills and desire to work in a dynamic and fast-paced environment.
Ability to work autonomously, be self-motivated, and motivate others with strong team leadership.
Highly articulate with a consultative approach to business problems.
Proven effectiveness managing an account portfolio of large, complex, and strategic accounts at a senior level.
Building and maintaining relationships at most senior levels with assigned accounts and becoming a trusted advisor.

Adobe for All
Adobe strives to create an environment where our employees can do their best work and drive their career growth and development based on their personal goals. From fair-pay practices to Employee Networks and programs designed to make everyone feel included, we're committed to fostering a diverse and inclusive workplace for all.

Take the plunge and jump in

Adobe Australia acknowledges Traditional Custodians of Country throughout Australia and recognizes the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past, present and emerging.

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