Digital Experience Channels Coordinator

3 weeks ago

Parkville, Australia University of Melbourne Full time

**Job no**: 0059223
**Location**:Parkville
**Role type**:Full-time; Fixed-term for 12 months
**Department/School**:Student and Scholarly Services
**Salary**: UOM 6 - $89,182 - $96,536 p.a. plus 17% super (pro rata for part-time)
- Contribute to the user-focused service delivery of learning technologies.
- UOM 6 - $89,182 - $96,536 p.a., 17% super, benefits, and a flexible hybrid work environment

**About the Role**
As the Digital Experience Channels Coordinator in the University's educational technology team, you will be responsible for creating and updating web content, coordinating events, channel management, and developing learning technology guides. You will work closely with students, staff, and external stakeholders to provide support and troubleshoot any learning technology issues. Reporting to the Manager of Academic Systems Digital Experience, this position offers you an exciting opportunity to work with a suite of cutting-edge learning technologies.

Your responsibilities will include:

- Actively contributing to enterprise learning system projects, collaborating with teams across the University, and developing/integrating/testing LMS tools and service/tool changes.
- Coordinating communication channels, including electronic newsletters, web content, and collaborative discussion channels with staff across the University.
- Actively contributing to developing a community of practice for users of learning and teaching technologies at the University.
- Contributing to user-focused service delivery of learning technologies, including user liaison, training, and communication, in accordance with agreed procedures, SLAs, and service targets.

**Who we are looking for**
We are seeking tech-savvy, educational technology professionals with a background in providing training and support with a student and staff-focused approach. You will be able to utilise your high-level planning and organisational skills, to prioritise, plan, monitor, and evaluate tasks to meet timelines. You will have strong communication skills (written and verbal) and experience working in a higher education context.

You will also have:

- Undergraduate or postgraduate qualifications, or relevant equivalent experience/education/training.
- Demonstrated experience and skills in the support of learning and teaching activities conducted via educational technologies in preferably a higher education context.
- Sound skills in web publishing (using a range of content management systems) and website management.
- Experience in producing communications for online channels, including eNewsletters (eg. using MailChimp or equivalent services).

For further information regarding responsibilities and requirements please refer to the attached PD.

To ensure the University continues to provide a safe environment for everyone, this position requires the incumbent to hold a current and valid Working with Children Check.

This role requires current valid work rights for Australia.

**About Student and Scholarly Services (SASS)**
Student and Scholarly Services provides student administration and services from recruitment and point of enquiry to graduation. This team also delivers well-being and scholarly services to students and staff.

**What we offer you**

**The University of Melbourne**
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.

**Be yourself**
We value the unique backgrounds, experiences, and contributions that each person brings to our community. For more information please visit our Diversity and Inclusion page.

We encourage and welcome applicants from diverse backgrounds.

**Aboriginal and Torres Strait Islander Applicants**

We recognise that reconciliation is central to our purpose. For more information please visit our Reconciliation page.

**Join Us**

1. Demonstrate experience and skills in the support of learning and teaching activities conducted via educational technologies in preferably a higher education context.

2. Experience in producing communications for online channels, including eNewsletters (eg. using MailChimp or equivalent services)

**Advertised**: 05 Apr 2023 12:05 AM AUS Eastern Standard Time

**Applications close**: 19 Apr 2023 11:55 PM AUS Eastern Standard Time

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