Customer Service Representative

3 weeks ago


Pinkenba, Australia Phoenix Source & Select Full time

Phoenix Source and Select is on the hunt for a customer service representative to join our clients team based in Pinkenba.

A global company that specialises in restoration equipment and indoor air quality products. We are looking for a Customer Service Representative, who will be responsible to assess and fulfil customer needs by exerting a great deal of knowledge, empathy and professionalism. You are people-orientated and adaptable, with outstanding problem-solving skills. Being a constant point of contact for customers, you can create and/or completely transform a customer’s experience with our company.

Role Description:

- Quotes both incoming and outgoing
- Passive sales
- Identifying and fulfilling customer needs to achieve satisfaction
- Handling complaints, providing appropriate solutions and alternatives
- Keeping records of customer interactions, processing customer accounts and filing documents
- Reception - greeting customers, answering phone call
- Maintaining multiple inboxes, replying and actioning queries
- Liaising with transport companies-booking freight, following up customer’s order
- Packing and dispatching orders
- Ad Hoc duties as required by Office Manager

**About You**:

- Must be computer literate and comfortable using CRM systems
- Accurately and efficiently process orders
- Previous customer service/sales experience preferred
- Ability to learn a new industry and product lines
- Self-motivation and Quick learner, nothing is too hard
- Great communication written and verbal
- Dynamic in an ever-changing environment
- Problem solver, using initiative and proactivity to get results

**Highly regarded**:

- Industry experience
- Ideally have CRM experience but is not essential as training will be provided

For more information please contact Managing Consultat James Raftellis on:
0452574292

**Job Types**: Full-time, Casual

**Salary**: $60,000.00 - $65,000.00 per year

**Benefits**:

- Salary packaging

Schedule:

- 10 hour shift
- 8 hour shift

**Experience**:

- Inbound call centre: 1 year (preferred)
- Customer service: 1 year (required)

Work Authorisation:

- Australia (required)

Work Location: In person



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