Customer Service Representative

1 week ago


Pinkenba, Queensland, Australia Knauf Gypsum Pty Ltd Full time

Knauf is one of the world's leading manufacturers of modern insulation materials, drylining systems, plasters & accessories, thermal insulation composite systems, paints, floor screed, floor systems, construction equipment and tools.

With more than 250 production facilities and sales organizations in over 86 countries, 35,000 employees worldwide, and sales of 10 billion Euro (in 2019), the Knauf Group is offering a range of career opportunities - in Europe, the USA, South America, Russia, Asia, and Africa

About the role:

To be successful in this role, you will:

  • Provide consistent and high-quality service standard to our customers
  • Able to commit to a rotating roster with start times ranging from 6:00am 8:00am
  • Provide inbound & outbound customer support with an emphasis on customer service
  • Build rapport & maintain relationships with customers
  • Handle customer enquiries, orders, escalations and complaints
  • Schedule customer deliveries & pickups to ensure best use of warehouse capacity
  • Ensure business compliance to relevant governance requirements
  • Manage your own work performance to meet set objectives

We are looking for people who:

  • Minimum 1 year experience in a similar role
  • Strong customer service and communication skills
  • An exceptional eye for detail and creative problemsolving approach
  • Adapt quickly to changing customer priorities and needs in a fastpaced environment
  • High resilience level and the ability to cope well under pressure
  • Proficient with Microsoft Office and SAP(an advantage)

Why join Knauf?

  • Competitive Salary package (base + super)
  • Yearly pay review
  • 14week Parental Leave (Primary Carer)
  • High organic internal growth promoted within
  • Great worklife balance
  • No weekend work
  • Knauf values and is committed to creating a diverse working environment and is proud to be an equal opportunity employer. As part of the recruitment process successful applicants will be required to complete preemployment screening which may include a medical and police clearance._

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