Manager, Lived Experience

3 weeks ago

Melbourne City Centre, Australia Department of Health Full time

**About the role**:
This designated lived experience role is responsible for the management of the Lived Experience Stream within the Mental Health and Wellbeing Commission. This includes line management, project oversight, and general duties including strategic development, budget planning, project management, stakeholder engagement, and liaison across the organisation.
The Lived Experience Stream provides critical internal consultancy across the full range of Mental Health and Wellbeing Commission functions (includes complaints, stakeholder engagement and performance monitoring). The Lived Experience Stream is also building a portfolio of work through a range of projects related to functions set out in the Mental Health and Wellbeing Act 2022.
You are
- Someone with lived experience of mental illness or psychological distress
- Able to work from a lived experience perspective
- Able to manage and support organisational change processes within business areas
- Good at solving complex problems.
- An excellent communicator and able to liaise with a range of stakeholders and represent the Commission.

**About us**:
At the Victorian Department of Health we want a future where Victorians are the healthiest people in the world. A Victoria where our children and people thrive, our workplaces are productive and safe, and our communities are more connected.
We see it as our job to support Victorians to stay healthy and safe. And to deliver a world-class healthcare system that ensures every single Victorian can access safe, quality care that leads to better health outcomes for all.

**How you'll make a difference**:Suitable applicants will be able to demonstrate**:
Knowledge and skills
*
- Strategic planning: inspires a sense of purpose and direction within context; understands the organisation's current and future role; and considers the ramifications of issues and long
- term impact of work being done.
- Systems thinking: formulates potential courses of action to achieve objectives based on an in-depth understanding of the business environment and its systems; and establishes an integrated perspective of their organisation's services and identifies the leverage points where intervention will add value
- Stakeholder management: identifies and manages a range of complex and often competing needs of senior executives and leaders; identifies issues in common for one or more stakeholders and uses them to build mutually beneficial partnerships; and finds innovative solutions to resolve stakeholder issues.
- Project management: consults, liaises with, and influences key stakeholders; produces detailed project plans where objectives are clearly defined and action steps for achieving them are clearly specified; monitors performance against objectives and manages project risks and issues; ensures project objectives are met.
- Service Excellence: ability to plan and design delivery strategies that ensure outcomes of appropriate quality are delivered within time and resource parameters. Proven experience in managing risk and business continuity to ensure that threats to delivery are identified and addressed efficiently ahead of their occurrence and to evaluate operational progress.
- Self-management: invites feedback on own behaviour and impact; uses new knowledge or information about self to build a broader understanding of own behaviour and the impact it has on others; understands strong emotional reactions and seeks ways to manage them more effectively.

Personal qualities
*
- Creativity and innovation: generates new ideas, draws on a range of information sources to identify new ways of doing things, actively influences events and promotes ideas, translates creative ideas into workplace improvements, reflects on experience and is open to new ways to improve practice.
- Decisiveness: takes rational and sound decisions based on a consideration of the facts and alternatives; makes tough decisions, sometimes with incomplete information; evaluates rational and emotional elements of situations; makes quick decisions where required; commits to a definite course of action.
- Developing others: actively seeks to improve others' skills and talents by providing constructive feedback, coaching and training opportunities; empowers others by investing them with the authority and latitude to accomplish tasks; appropriately delegates responsibilities to further the development of others.
- Teamwork: cooperates and works well with others in pursuit of team goals, collaborates and shares information, shows consideration, concern and respect for others feelings and ideas, accommodates and works well with the different working styles of others, encourages resolution of conflict within the group.

Advanced interpersonal skills - Ability to read a situation using emotional intelligence and an understanding of different personality types and organisational cultures to identify when actions are required and what form these should take. Proven abi

  • Lived Experience Lead

    4 weeks ago

    Melbourne City Centre, Australia Department of Health Full time

    $130,673 - $174,869 + Super + VPS benefits - Commencing in Melbourne CBD, relocating to Carlton in late 2024 About the role The Victorian Collaborative Centre for Mental Health and Wellbeing is searching for an exceptional leader with lived experience of mental ill health or psychological distress (consumer and/or carer perspective) with a passion for...

  • Consumer Lived Experience Manager

    4 weeks ago

    Melbourne, Australia The Royal Melbourne Hospital Full time

    -Location: Melbourne | Northern Metropolitan Job type: Full time Organisation: The Royal Melbourne Hospital Salary: Salary not specified Occupation: Medical Reference: 68015 **Consumer Lived Experience Manager** - Ongoing role leading a dedicated team of Consumer Lived Experience staff - Participate in the leadership and codesign of future service...

  • Manager Lived Experience Workforce

    4 weeks ago

    Melbourne, Australia Peninsula Health Full time

    Location: Melbourne | Southern Metropolitan Job type: Full time Organisation: Peninsula Health **Salary**: Salary not specified Occupation: Health and Allied Health, Medical, Nursing Reference: 33165 - **Opportunity to advance your career and develop yourself further**: - **Attractive salary between $94,000 - $97,000 per annum full time and great...

  • Lived Experience Lead

    4 weeks ago

    Melbourne, Australia Victorian Collaborative Centre for Mental Health and Wellbeing Full time

    Location: Melbourne | CBD Job type: Full time / Fixed Term until 30 June 2025 Organisation: Victorian Collaborative Centre for Mental Health and Wellbeing **Salary**: $130,673 - $174,869 Occupation: Other Reference: VG/DH/SB/CCMHW/178917 The Collaborative Centre for Mental Health and Wellbeing was established in September 2022 as a key recommendation...

  • Lived Experience Advisor

    4 weeks ago

    Melbourne, Australia Western Health Full time

    Location: Melbourne | Western Metropolitan Job type: Part time Organisation: Western Health **Salary**: Salary not specified Occupation: Health and Allied Health, Projects Reference: 53099 Western Health is committed to meaningful partnerships with our consumers and community. Our Lived Experience Advisor (LEA) roles aim to amplify consumer voices in...

  • Carer Lived Experience Worker Level2

    4 weeks ago

    Melbourne, Australia Austin Health Full time

    Location: Melbourne | Northern Metropolitan Job type: Part time Organisation: Austin Health **Salary**: Salary not specified Occupation: Community Services Reference: 51055- **Part-time, permanent position (15.2hours p/w)**: - ** Heidelberg location**: - ** Base salary + salary packaging + super + 5 weeks annual leave**: - ** Rotating 7-day roster,...

  • Senior Project Officer

    2 days ago

    Melbourne, Australia Department of Health Full time

    The Department of Health plays a critical role in the Victorian health system and is responsible for shaping it to meet the health needs of all Victorians. We’re focused on supporting Victorians to be as healthy as they can; whether through alerting them to seasonal risks like thunderstorm asthma, notifying them of contact with communicable diseases,...

  • Participation Lead

    5 days ago

    Melbourne, Australia Alfred Health Full time

    **Alfred Health** Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services. - **Permanent, Full-time with flexible ADO**: - ** Based across St Kilda Road...

  • Customer Experience Manager

    1 month ago

    Melbourne City Centre, Australia Victorian Electoral Commission Full time

    Why join us At the Victorian Electoral Commission (VEC) we are not just about elections, we are about enabling all Victorians to actively participate in their democracy. The VEC conducts State and local council elections and is responsible for promoting public awareness and understanding of electoral issues in the Victorian community. Our goal is to be...

  • Customer Experience Agent

    4 weeks ago

    Melbourne City Centre, Australia Probe CX Full time

    At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...

  • Lived Experience Project Worker

    1 week ago

    Melbourne, Australia St Vincent’s Health Australia Full time

    Description and Critical Job Demands Checklist: Contact Details: Alternate Contact: Closing Date: 8 June 2024 11:59pm Reconciliation Action Plan: Code of Conduct:

  • Master Scheduler, Experience, Strategy

    7 days ago

    Melbourne City Centre, Australia Court Services Victoria Full time

    About us The Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide range of disputes for the Victorian community, including renting, planning and consumer disputes. VCAT is committed to delivering an accessible service for all Victorians and is transforming our digital products and services to make it faster, easier and...

  • Manager- Maternity and Newborn Improvement

    4 weeks ago

    Melbourne City Centre, Australia Department of Health Full time

    The Manager is a key leader of Safer Care Victoria's results-oriented improvement work. You lead a team of improvement specialists in Safer Care Victoria's Improvement Branch to plan and deliver large-scale health improvement initiatives, in partnership with people with lived-experience, clinical and practice expertise. Your experience in the model for...

  • People Experience

    7 days ago

    Melbourne City Centre, Australia Victorian Building Authority Full time

    Position overview The People Experience & Capability (PEXC) Support Coordinator reports to the Head of People Experience & Capability and plays an important role in working closely with the Head of and broader People Experience & Capability Team to deliver key administration and coordination support across all areas of the employee lifecycle. The People...

  • Manager, Macroeconomic Strategy

    4 weeks ago

    Melbourne City Centre, Australia Department of Treasury & Finance Full time

    About us The Department of Treasury and Finance provides economic, financial and resource management advice to help the Victorian Government deliver its policies. We strive for excellence in financial and economic management to improve the lives of all Victorians. Macroeconomic Strategy The Macroeconomic Strategy team provides authoritative advice and...

  • Store Manager

    4 weeks ago

    Melbourne City Centre, Australia Wittner Full time

    We are currently on the lookout for a new Store Manager to join the Wittner team! This position would suit someone who is keen to build their business, and whose customer is at the forefront of all that they do. Teamwork is extremely important to this individual, and customer experience is a top priority. We want individuals who live and breathe going above...

  • Strategy & Analytics Manager

    7 days ago

    Melbourne City Centre, Australia Probe CX Full time

    At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...

  • Customer Experience and Lifecycle Manager

    1 month ago

    Melbourne, Australia Dental Corporation Full time

    The Opportunity The Customer Experience & Lifecycle team’s mandate is to accelerate Bupa’s Health Insurance business through the delivery of exceptional customer experiences. As key part of a rapidly growing team, this role will drive outcomes and work with the entire organisation to solve complex problems using experimental and innovative approaches....

  • Development Manager

    4 weeks ago

    Melbourne City Centre, Australia Lendlease Full time

    Lendlease is a leading international property and infrastructure group with operations in Australia, Asia, Europe, and the Americas. Our vision is to create the best places; places that inspire and enrich the lives of people around the world. Our people are the greatest contributors to our success and underpin our ability to create innovative and sustainable...

  • Service Transition Manager

    4 weeks ago

    Melbourne City Centre, Australia Department of Energy, Environment and Climate Action Full time

    The ICT Service Transition Manager is responsible for moving services into the production environments managed by ISD. The role ensures that policies, processes, and procedures are in place to protect the live operational environment and any modifications or transitions to the operational environment (for new, modified or retiring services) meet the agreed...