Product Specialist

1 month ago

Brisbane, Australia Transport and Main Roads Full time

As Product Specialist, Microsoft Services your key responsibilities include: - Lead and provide advanced system administration services in Microsoft technologies and advice to external and internal customers within agreed customer service levels whilst helping maintain CITEC business viability and cost competitiveness. Provide technical lead in responding to tenders and opportunities and architect and present solutions and proposals to potential customers. Lead the architecture, design, and product presentation demonstrations to enhance CITEC's Cloud and on-premise offerings and present solutions to meet the customer's needs through workshops, demonstrations, proof of concepts, evaluations, benchmarks and other activities
- Be the lead technician on projects undertaken by the team, including the on-boarding of customers, new architecture solutions research into the applicability of new and emerging technologies, and developing cost models and product collateral to help ensure CITECs objectives are met whilst working with vendors' products. Lead, guide and mentor a team of technical specialists in identifying risks and opportunities for improvement in management infrastructure, tools and procedures, and participate in agreed improvement activities and strategies by understanding customer business drivers and provide suitable reporting, assessment, analysis and recommendations for customer infrastructure environments.
To thrive in this role, you will need to demonstrate the following: - Technical experience in performing system administration activities in an enterprise environment. Refer to the 'Mandatory requirements' below for specific technologies. An expert level of knowledge and experience is expected to be achieved in the role and keeping this current and relevant. Demonstrate experience in providing effective and quality systems administration, management, and enhancement services to clients with reliability in meeting agreed deadlines and commitments. Build and sustain positive relationships with team members, other colleagues and stakeholders and being responsive to customer needs and expectations. Partner with Stakeholder Engagement and act as the technical point of contact for customer opportunities
- Demonstrate experience operating in accordance with organisational processes and constraints, as well as taking responsibility for accuracy, self-evaluating and seeking feedback and self-development. Communicate with influence by clearly, effectively, and proactively communicating with a range of stakeholders in an environment that deals with complex infrastructure architecture and a complex customer base.
Extensive knowledge and experience are essential in the below technologies: - Windows Server Operating Systems - 2016-2022- Microsoft Desktop software - Windows 10-11, Office suite of products (2016, 365)
- Windows Server Software - Active Directory, IIS, Group Policy, Certificate Management, MECM, SCOM, WSUS, DNS, DHCP, DFS- Microsoft SQL Server - Ability to administer and manage SQL Server Clusters inc. Always On
- Microsoft Azure provisioning and management
- 365 tenancy administration (Azure Active Directory, Defender for Endpoint, SharePoint Online, Exchange Online, Intune, Teams/Yammer)
- Citrix XenApp (7.x), Netscaler, FSLogix, PVS- PowerShell scripting and other automation techniques
**Highly Desirable knowledge and experience**: - Horizon8This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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