Claims and And After Sales Coordinator

6 months ago


Clayton South, Australia Veritas Recruitment Pty Ltd Full time

**Work Type**:

- Permanent - Full Time**Work Mode**:

- Hybrid**Industry**:

- Sales**Location**:

- Clayton South - Victoria**Salary**:
$75,000.00 - $78,000.00 Yearly

**Reference**:

- BH-26013Our client; an Australian owned and run leading supplier to their particular Australian sector have an exciting opening for a Claims and Aftersales Coordinator.

This is a fast paced, busy role and requires someone who is super resiliant with strong attention to detail and prior experience with product claims is a must.

**Key Responsibilities**:

- Resolving any aftersales enquiries including product quality, transit damage, and spare parts requests.
- Providing high end customer service
- Processing customer claims and return authorities
- Pro-actively raising any potential quality issues with Procurement, Quality control team and Product management
- Following up return authorities that are outstanding and if required any outstanding payments
- Assistant with any ad hoc duties as required.

**Skills required to be sucessful in the role**:

- Prior solid experience in a claims and customer experience role (with products)
- A strong passion for delivering an outstanding customer service
- The ability to work autonomously and within the team and really 'own your role'
- Proven demonstrated experience working in a fast past environment
- Strong communication skills
- Strong negotiation skills
- Advance computer literacy with the ability to pick up new systems efficiently

**Benefits**:

- Hybrid working model (Mondays & Fridays WFH after initial inductions)
- Excellent workplace culture
- Great product discounts
- Active social committee
- Free parking onsite
- Free fruit and coffee provided
- Extensive product training


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