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Interpreter Services Coordinator

1 month ago

Brisbane, Australia Queensland Health Full time

Metro South Health is Australia's first digital health service and one of the largest in Queensland, with an estimated residential population of approximately one million people or 23 per cent of Queensland's population.
This is your opportunity to join the dedicated team of professionals at Metro South Health and be part of a world-class, dynamic and growing health service that embraces technology, excellence in health care, teaching, research and empowering our people to be the best in serving our community.
About the Role
- In collaboration with the Interpreter Services Manager, coordinate all training and development requests from staff within the unit and ensure appropriate cover, skill mix, and documentation is complete.
- Resolving day to day operational issues within the team by identifying, managing, and planning contingencies.
- Coordinate and conduct staff training and information sessions regarding access and use of interpreter services including how to use the Interpreter Management System (IMS)
- Coordinate, book, confirm and verify qualified interpreters for limited English-speaking clients and clients who are deaf or hearing impaired, in order to meet their cultural and clinical needs.
- Respond to customer enquiries and problem-solve issues relating to the provision of language services (including sign language) and determine if customers' requests can be met.
- Contribute to the planning, design, implementation, administration and continuous improvement of processes and systems required to deliver a regional interpreter service.

Our ICARE² values of Integrity, Compassion, Accountability, Respect, Engagement and Excellence, shape our culture within Metro South Health. Our values guide our day-to-day decision making and are fundamental to what we care about as a health service, how we behave, how we interact with each other and provide care to the many patients who come through our doors every day.
We offer rewarding career opportunities across a wide range of clinical and non-clinical areas across our health service and pride ourselves on providing a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance.
As a Metro South employee, you will benefit from a higher than standard employer contribution to Superannuation of up to 12.75%, access to salary packaging, flexible working arrangements and competitive salary rates with annual incremental increases.