Ict Support Specialist
7 months ago
**Reference #**:
- JF/NL0876**Title**:
- ICT Support Specialist - Network, hardware, ICT Solutions - FED GOVT**Category**:
- ICT**Location**:
- ACT**Work Type**:
- Contract**Remuneration**:
- $Neg**Term**:
- 12 Months +EXT**Description**:
- **Leading Federal Government Department**:
- **12 month contract + 12 month extension option**:
- **Rewarding hourly rate and hybrid working arrangements $$$**
A high profile **Federal Government Department** is looking to engage an experienced **ICT Support Specialist **to join a leading team to be the routine contact person, receiving and handling requests for support. The successful **ICT Support Specialist** will secure **an initial 12-month contract plus extension options, and a rewarding daily rate.**
The successful **ICT Support Specialist** will be responsible for, but not limited to:
- Diagnose and troubleshoot technical issues related to hardware, software, and network connectivity.
- Provide step-by-step guidance to customers on resolving technical problems.
- Collaborate with our technical support team to escalate and prioritise complex issues.
- Maintain accurate records of customer interactions, issues, and resolutions in our CRM system.
- Assist in customer onboarding and training on our ICT solutions.
- Proactively identify opportunities for improving customer satisfaction and service quality.
The successful **ICT Support Specialist** will have experience in the following:
- Proven experience in customer service or technical support.
- Strong knowledge of information and communication technology.
- Excellent communication skills, both written and verbal.
- Problem-solving and critical-thinking abilities.
- Strong attention to detail and organisation.
- Ability to work well under pressure and meet deadlines.
- Proficiency in using CRM software and other customer support tools.
- Team player with a positive attitude and a strong commitment to customer satisfaction.
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