Ict Support Specialist

3 weeks ago

Canberra, Australia HiTech Personnel Full time

**Reference #**:

- JF/NL0876**Title**:

- ICT Support Specialist - Network, hardware, ICT Solutions - FED GOVT**Category**:

- ICT**Location**:

- ACT**Work Type**:

- Contract**Remuneration**:

- $Neg**Term**:

- 12 Months +EXT**Description**:

- **Leading Federal Government Department**:

- **12 month contract + 12 month extension option**:

- **Rewarding hourly rate and hybrid working arrangements $$$**

A high profile **Federal Government Department** is looking to engage an experienced **ICT Support Specialist **to join a leading team to be the routine contact person, receiving and handling requests for support. The successful **ICT Support Specialist** will secure **an initial 12-month contract plus extension options, and a rewarding daily rate.**

The successful **ICT Support Specialist** will be responsible for, but not limited to:

- Diagnose and troubleshoot technical issues related to hardware, software, and network connectivity.
- Provide step-by-step guidance to customers on resolving technical problems.
- Collaborate with our technical support team to escalate and prioritise complex issues.
- Maintain accurate records of customer interactions, issues, and resolutions in our CRM system.
- Assist in customer onboarding and training on our ICT solutions.
- Proactively identify opportunities for improving customer satisfaction and service quality.

The successful **ICT Support Specialist** will have experience in the following:

- Proven experience in customer service or technical support.
- Strong knowledge of information and communication technology.
- Excellent communication skills, both written and verbal.
- Problem-solving and critical-thinking abilities.
- Strong attention to detail and organisation.
- Ability to work well under pressure and meet deadlines.
- Proficiency in using CRM software and other customer support tools.
- Team player with a positive attitude and a strong commitment to customer satisfaction.

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