Ict Customer Service Support
1 day ago
Contract Type
Contract
Reference
BH-370514
Industry
IT
Salary
per hour - Min: AUD 50 - Max: AUD 80
**Location**: Canberra only.
- **Duration**: 12-month contract with 1x12 month extensions.
- **Eligibility**: Australian citizenship with ability to obtain NV2 security clearance or already hold.**About the opportunity**:
Seeking an experienced ICT Customer Service Support person, Your primary focus will be the routine contact point, receiving and handling requests for support, respond to a broad range of service requests for support by providing information to fulfil requests or enable resolution.
- You will provide first line investigation and diagnosis and promptly allocates unresolved issues as appropriate and assist with the development of standards, and applies these to track, monitor, report, resolve or escalate issues.**Responsibilities**:
- Diagnose and troubleshoot technical issues related to hardware, software, and network connectivity.
- Provide step-by-step guidance to customers on resolving technical problems.
- Collaborate with our technical support team to escalate and prioritize complex issues.
- Maintain accurate records of customer interactions, issues, and resolutions in our CRM system.
- Assist in customer onboarding and training on our ICT solutions.
- Proactively identify opportunities for improving customer satisfaction and service quality.
**Essential criteria**:
- Proven experience in customer service or technical support.
- Strong knowledge of information and communication technology.
- Ability to work well under pressure and meet deadlines.
- Proficiency in using CRM software and other customer support tools.
- Team player with a positive attitude and a strong commitment to customer satisfaction.
For more information or for a confidential discussion, please contact Ebony Henderson on 02 6113 7534 quoting reference number 370514 alternatively please APPLY NOW for consideration of this role.
-
Data Transfer and Support Analyst
1 day ago
Canberra, Australia Cleared ICT Full timeLocation: - Canberra - Sectors: - ICT - Employment type: - Contract - Salary: - Negotiable - Contact name: - Daniel Crowe- Job reference: - BBBH1828_1705895033 - Published: - about 13 hours ago Cleared are supporting the Intel Agencies are looking to speak to TSPV Data Transfer and Support Analyst for multiple positions. This opportunity you will...
-
Ict Customer Support Analysts
7 days ago
Canberra, Australia Aris Zinc Full time12-month contract with possibility of extension - Canberra - TSPV Security Clearance Our client requires ICT Customer Support Analysts to provide customer support to Defence. - Knowledge of Defence ITSM software - Experience with Defence ICT Support - Experience in a customer service environment - Knowledge and experience working with ticketing features -...
-
Ict Service Support Officer
3 days ago
Canberra, Australia GMT People Full timeAustralian citizens - Attractive rate - Microsoft Level1&2 support / cloud technology - Excellent organisation **Job Requirements**: Contract: 12 months plus 2 x 12 month options Eligibility**:Australian Citizens** Location: Canberra - hybrid/WFH **The role**: An ICT Service Support Officer is required to join a team that is the first point of call for ICT...
-
Ict Service Portfolio Support Officer
3 days ago
Canberra, Australia Talent International Full time**Job Details**: **Location** Canberra **Salary** Negotiable **Job Type** Contract **Ref** BBBH93111_1663121365 **Contact** Connie Tong **Posted** about 5 hours ago - **Initial 12 month contract + 12 month extension option**: - ** Could be based in ACT / NSW / QLD / VIC / WA (Flexible working option available)**: - ** Must be Australian...
-
Desktop Support Analyst
1 day ago
Canberra, Australia Cleared ICT Full timeLocation: - Australian Capital Territory - Sectors: - Cyber Security, Engineering, ICT - Employment type: - Contract - Salary: - AU$300 - AU$301 per day - Contact name: - Daniel Crowe- Job reference: - BBBH437_1669613459 - Published: - about 5 hours ago Cleared ICT are recruiting for a Desktop Support Analyst, for on-going IT support work within a...
-
Ict Support Officer
1 day ago
Canberra, Australia Experis Full time**ICT Support Officer** **Contract**:Fixed Term contract **Location**:Canberra **Clearance**:Australian Citizen **Start Date**:ASAP Our client is looking for an ICT Support Office to join their End User Computing team. **Duties**: - Assist as directed in asset management and imaging for the upcoming laptop fleet. - Coordinate the packaging and...
-
Ict Vip Support Services Team Lead
3 days ago
Canberra, Australia Department of Agriculture & Water Resources Full timeEL 1 - $112,294 - $120,780 per annum plus superannuation - Digital Services Division - Canberra, ACT **Who we are** Cyber Security and Shared Services support staff within the Department with Information Communication Technology (ICT) needs and look after the department’s cyber security. Our service desks and VIP support teams assist with Information...
-
Ict Vip Support Services Team Lead
3 days ago
Canberra, Australia Australian Department of the Environment Full timeEL 1 - $112,294 - $120,780 per annum plus superannuation - Digital Services Division - Canberra, ACT **Who we are** Cyber Security and Shared Services support staff within the Department with Information Communication Technology (ICT) needs and look after the department’s cyber security. Our service desks and VIP support teams assist with Information...
-
Security Consultant
5 days ago
Canberra, Australia Cleared ICT Full timeLocation: - Australian Capital Territory - Sectors: - Cyber Security - Employment type: - Permanent - Salary: - AU$170 - AU$175 per annum + Base, Plus Super - Contact name: - Danny Fleming- Job reference: - BBBH805_1662097319 - Published: - about 5 hours ago Cleared are supporting a global leader who provides ICT services and solutions to Defence and...
-
Ict Support Officer
16 hours ago
Canberra, Australia Australian Federal Police (AFP) Full timeEMPLOYMENT TYPE - Ongoing Full time LOCATION - ACT; WA AFP BAND & SALARY - Band 04, $80,821.00 - $95,010.00 JOB REFERENCE NUMBER - 12754 This advertisement is to create a merit pool for future ongoing or non-ongoing vacancies arising over the next 12 months. Did you know? The mission of the Australian Federal Police is to provide dynamic and effective...
-
El 1 - Ict Service Manager
6 days ago
Canberra, Australia Australian Government Full time$115,899 - $130,733 + up to 15.4% Superannuation - Canberra - ACT, Laverton - VIC, Melbourne CBD - VIC, Sydney CBD - NSW **The Role** Within the ICT Service Delivery function an EL 1 ICT Service Manager is accountable under broad direction to perform and achieve complex to very complex ICT service provision work within an integrated workforce. They will...
-
ICT Support Specialist
12 hours ago
Canberra, ACT, Australia C4I Solutions Pty Full timeAbout C4I SolutionsWe are a leading provider of managed ICT support services to defence and government clients.Job DescriptionAs a Technology Specialist, you will play a critical role in providing high-quality ICT support services to our clients. Your primary responsibilities will include:Providing first and second-level support for client IT systems,...
-
Aps 6 - Ict Service Manager
3 days ago
Canberra, Australia Australian Government Full time$91,702 - $104,753 + up to 15.4% Superannuation - Canberra - ACT **The Role** - Support the sustainment of mobile ICT capability and providing ongoing governance and assurance to keep systems operational; - Maintain vendor and stakeholder expectations to support the current SLAs. - Investigate and diagnose incidents and problems, evaluating root cause and...
-
Ict Customer Support Analysts
7 days ago
Canberra, Australia xAmplify Full time**Description**: **ENABLING A SMARTER FUTURE** xAmplify is Australia's leading Integrator of Artificial Intelligence and Automation services. We understand and enable the journey to an automated and technology enabled future backed by the world’s largest and most innovative AI and technology companies. We don’t pretend to do everything, so we...
-
Eoi Ex Adf Personal Required for Defence IT Rollout
16 hours ago
Canberra, Australia Cleared ICT Full timeLocation: - Canberra - Sectors: - Cyber Security, Engineering, ICT - Employment type: - Contract - Salary: - Negotiable - Contact name: - Daniel Crowe- Job reference: - BBBH773_1701146114 - Published: - 16 minutes ago Cleared ICT are looking for EX Army/Navy/RAAF personal for multiple Technical Services Engineer, for on-going IT support work within a...
-
Service Delivery Manager Sfia 5
7 days ago
Canberra, Australia Cleared ICT Full timeLocation: - Canberra - Sectors: - ICT - Employment type: - Contract - Salary: - AU$932.00 - AU$1068.00 per day - Contact name: - Ciara Furlong- Job reference: - BBBH872_1666853128 - Published: - about 4 hours ago - Startdate: - ASAP **Service Delivery Manger - SFIA Lvl 5** **Scope**: The Service Delivery Manager oversees the provision of IT...
-
Canberra, Australia Cleared ICT Full timeLocation: - Canberra - Sectors: - Cyber Security, Engineering, ICT - Employment type: - Contract - Salary: - AU$300 - AU$301 per day - Contact name: - Daniel Crowe- Job reference: - BBBH773_1684123979 - Published: - 38 minutes ago Cleared ICT are looking for EX Army/Navy/RAAF personal for multiple Technical Services Engineer, for on-going IT support...
-
Ict Service Delivery Support Officer
15 hours ago
Canberra, Australia HAYS Full timeExciting new ICT Service Delivery support position in a large Federal Government Department. **Your new company** You'll be working within a large Federal Government Department with a broad range of responsibilities to the state and public. **Your new role** As the ICT Service Delivery Support Officer you will be reporting to the ITSM Manager and...
-
Ict Project Support Officer
6 days ago
Canberra, Australia HiTech Personnel Full time**Reference #**: - JF/NL0505**Title**: - ICT Project Support Officer (Multiple) - SAFE/AGILE / FED GOVT**Category**: - ICT**Location**: - ACT**Work Type**: - Contract**Remuneration**: - $Neg**Term**: - 12 Months +EXT**Description**: - **LONG TERM Contract Opportunity with a crucial Federal Government Department**: - **Exciting program of work**: -...
-
Software Automation Tester
2 days ago
Canberra, Australia Cleared ICT Full timeLocation: - Canberra - Sectors: - ICT - Employment type: - Contract - Salary: - AU$100.00 - AU$140.00 per hour - Contact name: - Emily Genova- Job reference: - BBBH1125_1676858015 - Published: - about 1 hour ago - Startdate: - ASAP Cleared ICT are supporting an Engineering Prime who are looking to engage any software testers with automation...