Delivery Lead

7 months ago

Perth, Australia Vocus Full time

Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?

We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us

The Delivery Lead is responsible for the performance and day to day management of Vocus’ Voice Delivery Specialists, including; leadership, direction and development of staff, defining and monitoring performance metrics and ensuring orders are delivered within defined lead times through effective management and escalation processes.

This role will assist with driving service and process improvement initiatives to increase the efficiency of the team and improve customer satisfaction and the overall customer experience.

The Delivery Lead, where required, will assist the Delivery Manager (Region/National) with operational management tasks for wider Voice Delivery teams.

**Responsibilities**:

- Responsible for the day to day management and performance of the Voice Delivery Specialist team, including leadership, direction and motivation of staff and ensuring the ongoing development of the Voice Delivery team through training, mentoring and coaching.
- Define and establish key performance metrics for the team; monitor progress towards the achievement of goals, identifying problem areas and taking corrective action when necessary to ensure the quality of service and prevention of future problems.
- Inspire, guide, mentor and motivate the team.
- Provide a supportive and productive environment for the team.
- Act as a communication point between the team and the wider business - ensure that business changes are communicated effectively to the team and any issues raised by the team are brought for management attention.
- Responsible for the recruitment, induction and education of new staff.
- Ensure that staff are provided with technical awareness and training for all new and existing products / services.

**Skills**:

- Minimum of 3 years’ experience in the Telecommunications industry
- Knowledge of various Telco products set i.e. Voice, UC, Collaboration, PSTN, LNP (desirable)
- Knowledge of telecommunications provisioning
- Previous experience in a similar role
- Experience within the telecommunications industry (desirable).

What We Offer
Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy:

- Diverse and dynamic teams with a supportive and inclusive culture.
- Supportive career development plans with comprehensive ongoing training, support, and development opportunities.
- Flexible hours and a hybrid working environment
- Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers.
- Competitive leave benefits, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and much more. We also offer a fifth week of annual leave when you hit five years of service
- Study assistance programs to excel your personal growth, learning and development.
- Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.

Working at Vocus is never just a job - it’s personal. We’re crazy about our customers and believe our people are the difference. Our wonderfully diverse team and a vibrant culture define us. We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business.
We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people’s lives.
With us, you’ll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment.
About Us
As Australia’s specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections. Enabling Better Possibilities.
Ready to take the next step?

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