Indigenous Service Officer

2 weeks ago

Canberra, Australia Australian Government Full time

Salary: $82,427 - $88,944
- Location: ACT - Various,NSW - Various,NT - Various,QLD - Various,SA - Various,TAS - Various,VIC - Various,WA - Various

**Job Number**:EXT-APSL-2024-542

**Classification**:APS Level 5

**Salary Range**:$82,427 - $88,944 +15.4% Superannuation

**Job Type**:Ongoing,Non-ongoing

**Employment Type**:Full-time

**Group/Division/Branch/Section**:Customer Service Delivery / Face to Face Services / Southern Queensland / Community Engagement

**Location/s**:ACT - Various,NSW - Various,NT - Various,QLD - Various,SA - Various,TAS - Various,VIC - Various,WA - Various

Customer service means a lot to Services Australia (the agency). Indigenous Service Officers support the Australian community when they need government services - and you’ll help make accessing these services simple so people can get on with their lives.

Indigenous Service Officers:

- Encourage and support Aboriginal and Torres Strait Islander customers to become self-sufficient and self-managed in their interactions with the agency.
- Work in close partnership with communities and stakeholders to support the delivery of payments, tailored programs and services to meet local community needs.
- Use the agency’s community reach to deliver integrated and connected services, ensuring Aboriginal and Torres Strait Islander peoples have a say in the way services are delivered to them.
- Maximise customer and government outcomes in line with agency and government priorities.
- Make a difference by listening to the voice of Aboriginal and Torres Strait Islander peoples to enable them to have a say in the way services are delivered to them.
- Are culturally responsive in their interactions. They support and collaborate with local Aboriginal and Torres Strait Islander communities to improve access to payments, services and programs. These

relationships contribute to positive life outcomes for Aboriginal and Torres Strait Islander people that are equal to all Australians.
- Collaborate with staff to help improve service delivery and increase cultural capability through staff support, cultural guidance and training.
- Work under the support and general direction of senior staff. They exercise a degree of independent judgement and make decisions within defined parameters that rely on skills and knowledge.
- Plan their work in the context of balancing priorities and contributing to changes in workplace practices and business improvement strategies.

**Work Environment**

Services Australia’s workforce operates using an agile approach, and all staff should be prepared to redeploy to critical frontline functions as required. Should you need to redeploy as part of the agency’s surge workforce, all learning and development and technical/pastoral support will be provided to you to enable you to undertake that work. Some positions may require: - Travel between agency sites, community and other government service providers within a geographic footprint (in some locations this may include remote areas). - Travelling in 4WD vehicles or light planes and a Driver’s licence.

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