Case Manager Hsp

2 weeks ago

Footscray, Australia AMES Australia Full time

One full-time maximum term position available to 30 November 2025
- One full-time maternity leave position to 30 June 2025
- Positions will be based at our **Footscray **office, and will provide case management to humanitarian entrants
- You must be able to work from home if required, with access to the internet and a computer
- The annual salary is $69,177 + 11% super
- Other benefits include:

- Regular performance feedback and performance review process
- Supportive environment and caring work culture with work/life balance
- Cultural Diversity
- Salary packaging (Full FBT employer) including: superannuation, Novated Leases, laptops, mobile phones, professional development, subscriptions and memberships, and briefcases
- Employee Discount Program (Flare)
- Annual Leave Loading of 17.5%
- Flexible Working Arrangements where it meets operational requirements

**About the role**

We are currently experiencing high volumes of newly arrived clients and are seeking experienced case managers to work at our Footscray office. If successful, you will work collaboratively with your team, clients and relevant stakeholders to provide holistic, strengths-based case management, information and referral services to Humanitarian Settlement Program (HSP) clients. You will be responsible for co-ordinating the implementation of the case management plan and will play a vital role in ensuring clients have access to all required services to achieve their settlement outcomes, whilst providing effective case management to clients from a culturally and linguistically diverse (CALD) background.

**To be considered for this role, you will be able to demonstrate the following key selection criteria**:

- A Diploma in Community Services (Case Management) or a related qualification that has units related to case management / working with vulnerable people
- A current Working with Children Check (Employee) for Victoria
- A current valid Driver's Licence for Victoria is preferred
- Experience in providing effective case management to clients from CALD background in the areas of settlement, community detention, asylum seeker programs, community health or related area in the context of new and emerging refugee communities
- Effective interpersonal, cross cultural communication and client advocacy skills and the ability to liaise effectively with contractual partners, mainstream and settlement service providers as well as clients and their communities, and volunteers
- Excellent time management skills and experience meeting reporting requirements
- Sound understanding of current Commonwealth and State policies related to immigration, settlement, asylum seekers, income support and other relevant social policies and demonstrated ability to respond flexibly to changing policy and program needs
- Demonstrated positive values of integrity, reliability, teamwork and professionalism consistent with the AMES Australia Vision and demonstrated commitment to performance management, quality and continuous improvement principles
- Demonstrated experience in working autonomously as well as collaboratively within multi-disciplinary teams to achieve/exceed key performance goals
- Excellent written communication, report writing and word processing skills
- Good organisational skills, including the ability to prioritise work and meet deadlines
- Proficiency with IT standard software such as MS Word, MS Excel, MS PowerPoint, and ability to use Internet and e
- mail and other online products
- 2+ years' experience in case management with the human service sector in Australia is desirable
- Your current resume
- Cover Letter addressing the key selection criteria outlined above

**About us**

AMES Australia is a statutory authority which specialises in the delivery of education, training, employment, settlement and community services to a culturally and linguistically diverse (CALD) client base.

AMES Australia's Values are: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, Human Rights

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