Journey Expert

About the role

As a Journey Expert your role is to optimise end-to-end customer journeys and improve the customer experience by devising innovative solutions, services, products or propositions in line with the bank’s governance and risk requirements.

The journey expert role is very broad and diverse. Depending on the area/squad you are working in, your role could be accountable to do a combination of the below:
Business Analysis - Translating business requirements into solutions by understanding needs, feasibility, and impact. [Insert accountability
Change Management - Preparing, equipping and supporting people to successfully adopt change to drive organisational outcomes
Solution Design - Designing technical and non-technical solutions to resolve a problem or meet a customer need
Business Process Re-engineering - The redesign of core business processes to achieve dramatic improvements in productivity, cycle times and quality
Researching - Undertaking qualitative, quantitative and desktop research to uncover actionable insights that can improve solutions and identify new opportunities
Communications - Using a variety of media, channels and strategies to convey meaning and ideas to inform, educate or drive action. While we all communicate on a daily basis, this Type of Work specifically applies where you are designing and executing communication plans and activities
Strategy Development - Creating a purpose, mission and/or plan to achieve long term goals and objectives. This might include strategy relating to: customers, workforce, segments, brand etc.
Relationship Management - Building, maintaining and influencing relationships to achieve mutually beneficial outcomes
Partner with squad Product Owner to validate requirements and priority and ensure alignment to value
Create neat and detailed user stories for the features as agreed to be in analysis scope for the sprint
Partnering with the Product Owner, Engineers and other people in your squad to uncover dependencies and validate boundaries and sequencing of User Stories

**Role Location**: 833 Collins Street, Docklands VIC 3008

**Role Type**: Permanent, Full-time

What will you bring?

First and foremost we are looking for passionate people who are problem solvers (who put the customer at the heart of everything we do), with analytical minds that can think creatively and solve complex problems. From here you will bring;
Deep business analysis skills, including elicitation techniques and the ability to define requirements in complex and challenging environments
Experience defining integration requirements and a sound understanding of APIs/web services and systems integration
Proven experience working in Digital and/or Agile environments
Ability to define and articulate business and customer needs and drivers to inform decision making, assess and design solution outcomes & identify capability gaps (people, process and technological)
Ability to explore customer needs in a data-driven way, develop and implement innovative solutions, test the outcomes, and iterate
Ability to analyse current identity experiences, identify gaps and define target value propositions - ensuring both simple and secure outcomes are delivered
Deep identity and system audit domain knowledge, business acumen and commercial mindset to define solution designs, development standards and patterns that adhere to architecture blueprints and technology roadmaps
Ability to guide and coach the squad to follow the NWOW/Agile/Scrum principles and practices that work best for the team, helping everyone understand the theory, practices, principles and values of Agile Delivery through servant leadership
Ability to lead the coordination of design activities across Squad/s and/or Technology Areas
So, why join us?

There’s something special about being part of ANZ. From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.

But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.

We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.

Job Posting End Date

20/01/2023, 11.59pm, (Melbourne Australia)