IT Service Management Officer

2 months ago

Sydney Western Suburbs, Australia Nepean Blue Mountains Local Health District Full time

**Employment Type**: Permanent Full Time

**Position Classification**: Senior Analyst

**Location**: Nepean Hospital

**Remuneration**: $109,802.00 - $127,349.00 per annum

**Hours Per Week**: 38

**Requisition ID**: REQ463615

**Applications Close**: 11/02/2024
- With _
**_CORE_**:

- Values of _
**_C_**:

- ollaboration, _
**_O_**:

- penness, _
**_R_**:

- espect and _
**_E_**:

- mpowerment, _
- working with us will ensure your professional life is provided every opportunity to succeed _
- and develop in your chosen career role._

**What we can offer you (for eligible employees)**:

- Accrued Day Off (ADO) (for full time employees)
- Opportunity for extra tax savings through Salary Packaging
- Novated Leasing
- Great education opportunities through Education Training Service which offers over 110 courses each year
- Access to our Employee Assistance Program (EAP) for staff and family members
- Fitness Passport

**What you'll be doing**:
Are you a talented, passionate ITSM professional ready to continuously improve and manage core IT best practices and processes such as Change Enablement, Incident Management, Problem Management and Service Level Reporting? Nepean Blue Mountains Local Health District is looking for an experienced ITSM Coordinator, so if this sounds like you, we invite you to explore this opportunity.

We are looking for a dynamic, enthusiastic, and motivated person with IT Service Management experience with a strong interest and focus on continuous improvement. You will be responsible for service level reporting and continuous improvement of other core practices such as Incident Management, Problem Management and Service Management. You will be working as part of a supportive environment that respects your experience and opinion and provides a challenge every day.

**About You**

You are a highly experienced professional with drive and passion. You like to work with teams to ensure customer service needs are met with real innovative change that meets or exceeds the organisation's needs. You will have demonstrated experience managing a Change Advisory Board (CAB) and training and supporting teams through the change approval processes. You will be passionate about providing high-quality ITIL best practice advice and managing and coordinating with teams to comply with IT Change Management and other core practices. As a driven, highly experienced professional, you will bring a "customer experience" focus to delivering ICT services.

**Staff Benefits**
We are in the final implementation of stage one of the Nepean Hospital Redevelopment, with more stages to come that will see you involved in more exciting projects and working in modern workspaces. Our employees have access to a range of benefits to help balance their lives at work and home. These include:

- Flexible working arrangements
- Health and wellbeing programs
- Ongoing opportunities for professional development
- Onsite parking with close access to public transport
- 17.5% leave loading
- Access to leave provisions for emergency volunteers

**How to Apply**

We look forward to you joining the NBMLHD ICT Team.

An eligibility list may be created for future vacancies.

**About us**:

- Nepean Blue Mountains Local Health District (NBMLHD) is a wonderful place to expand your career and grow your skills and knowledge. As a recognised leader in the healthcare industry, we provide a range of public health services to the Nepean and Blue Mountains and Lithgow Region.

**All NSW Health workers are required to have completed a primary course (2 doses) of a Therapeutic Goods Administration (TGA) approved or recognised COVID-19 vaccine (except for the Janssen COVID-19 vaccine which is approved by the TGA as a single dose primary course). New applicants must have completed the vaccination course prior to commencement with NSW Health or provide an Australian Immunisation Register (AIR) Immunisation History Statement certifying the worker cannot have any approved COVID-19 vaccines available in NSW. A NSW Health agency may require further information about the medical contraindication (including but not limited to an Immunisation Medical Exemption form - IM011 form).**

***

**Acceptable proof of vaccination is the Australian Immunisation Register (AIR) Immunisation History Statement or AIR COVID-19 Digital Certificate. Booster doses are highly recommended for all health care workers who have completed the primary course of COVID-19 vaccinations.**

**Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified and must not exceed the duration or conditions associated with the current visa.**

**Selection criteria to be addressed**:

- ITIL v4 Certified or relevant professional experience including experience with ITSM Tool ServiceNow.
- Advanced interpersonal, communication, consultation and negotiations skills with a demonstrated ability to develop strategic relationships and tra

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